Summary
Overview
Work History
Education
Skills
Timeline
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Angela Henderson

Raleigh,USA

Summary

I am seeking a position where I can utilize the skills I already possess, as well as provide me with opportunities for both personal and professional growth. I am looking to join a team that contributes to the company's growth and the satisfaction of all clients.

Overview

10
10
years of professional experience

Work History

Member Services

Velera
01.2025 - 01.2025
  • Collaborated with team members to develop new strategies for improving overall member services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Managed high-volume call center operations, ensuring timely responses to all inquiries, and maintaining service quality standards.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences, even during difficult conversations.

Fraud Analyst

Global Payments
01.2022 - 01.2025
  • Assists with reporting cards as lost, stolen, or promised.
  • Read call center scripts.
  • Report and block compromised accounts to prevent fraud and further losses.
  • Submit claims for fraud investigation.
  • Participate in educational seminars and conferences for performance enhancement.
  • Comply with key performance indicators (KPIs) to maintain quality standards.
  • Handle high volumes of inbound and outbound calls to meet fast-paced call center demands.
  • Collaborated with cross-functional teams to enhance fraud prevention measures and protocols through phone calls, chat, and email.

Dietary Office

WakeMed Hospital
01.2017 - 01.2021
  • Communicated with medical staff through chat and email regarding patients' meals.
  • Handled a high volume of incoming and outgoing patient calls.
  • Maintained strict confidentiality to remain compliant with HIPAA regulations.
  • Collaborated with nutritionists and doctors to customize meals based on patient health requirements.
  • Trained new staff on computer systems.
  • Planned nutritious meal options for individuals with various health needs and conditions.
  • Established and maintained positive relationships with clients, families, and interdisciplinary team members through effective communication and collaboration.

Prep Cook

Carolina Ale House
01.2015 - 01.2017
  • Conducted inventory checks to minimize waste effectively.
  • Maintained a clean, hygienic kitchen workspace by sweeping, mopping, and taking out the trash.
  • Wash, peel, and cut fruits and vegetables in advance to save time on food preparation.
  • Assisted in developing and adjusting prep lists to align with menu changes.
  • Collaborated with team members to streamline workflow and improve overall kitchen operations.
  • Trained new staff on food preparation techniques and kitchen procedures for improved performance.

Education

Diploma -

Garner High School
Garner, NC

Skills

  • Conflict Resolution
  • Problem resolution
  • Critical thinking
  • Proficient in internet navigation
  • Excellent communication
  • Attention to detail
  • Teamwork and collaboration
  • Able to thrive in a fast-paced environment
  • Proficient in email
  • Proficient in presentation software
  • Multitasking
  • Organizational skills
  • Proficient in MS Office
  • Proficient in Google software
  • Proficient in Excel

Timeline

Member Services

Velera
01.2025 - 01.2025

Fraud Analyst

Global Payments
01.2022 - 01.2025

Dietary Office

WakeMed Hospital
01.2017 - 01.2021

Prep Cook

Carolina Ale House
01.2015 - 01.2017

Diploma -

Garner High School