Angela Henderson
Raleigh,USA
Summary
I am seeking a position where I can utilize the skills I already possess, as well as provide me with opportunities for both personal and professional growth. I am looking to join a team that contributes to the company's growth and the satisfaction of all clients.
Overview
10
10
years of professional experience
Work History
Member Services
Velera
01.2025 - 01.2025
- Collaborated with team members to develop new strategies for improving overall member services.
- Managed high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Managed high-volume call center operations, ensuring timely responses to all inquiries, and maintaining service quality standards.
- Developed rapport with customers through empathetic listening skills, creating positive experiences, even during difficult conversations.
Fraud Analyst
Global Payments
01.2022 - 01.2025
- Assists with reporting cards as lost, stolen, or promised.
- Read call center scripts.
- Report and block compromised accounts to prevent fraud and further losses.
- Submit claims for fraud investigation.
- Participate in educational seminars and conferences for performance enhancement.
- Comply with key performance indicators (KPIs) to maintain quality standards.
- Handle high volumes of inbound and outbound calls to meet fast-paced call center demands.
- Collaborated with cross-functional teams to enhance fraud prevention measures and protocols through phone calls, chat, and email.
Dietary Office
WakeMed Hospital
01.2017 - 01.2021
- Communicated with medical staff through chat and email regarding patients' meals.
- Handled a high volume of incoming and outgoing patient calls.
- Maintained strict confidentiality to remain compliant with HIPAA regulations.
- Collaborated with nutritionists and doctors to customize meals based on patient health requirements.
- Trained new staff on computer systems.
- Planned nutritious meal options for individuals with various health needs and conditions.
- Established and maintained positive relationships with clients, families, and interdisciplinary team members through effective communication and collaboration.
Prep Cook
Carolina Ale House
01.2015 - 01.2017
- Conducted inventory checks to minimize waste effectively.
- Maintained a clean, hygienic kitchen workspace by sweeping, mopping, and taking out the trash.
- Wash, peel, and cut fruits and vegetables in advance to save time on food preparation.
- Assisted in developing and adjusting prep lists to align with menu changes.
- Collaborated with team members to streamline workflow and improve overall kitchen operations.
- Trained new staff on food preparation techniques and kitchen procedures for improved performance.
Education
Diploma -
Garner High School
Garner, NCSkills
- Conflict Resolution
- Problem resolution
- Critical thinking
- Proficient in internet navigation
- Excellent communication
- Attention to detail
- Teamwork and collaboration
- Able to thrive in a fast-paced environment
- Proficient in email
- Proficient in presentation software
- Multitasking
- Organizational skills
- Proficient in MS Office
- Proficient in Google software
- Proficient in Excel
Timeline
Member Services
Velera
01.2025 - 01.2025
Fraud Analyst
Global Payments
01.2022 - 01.2025
Dietary Office
WakeMed Hospital
01.2017 - 01.2021
Prep Cook
Carolina Ale House
01.2015 - 01.2017
Diploma -
Garner High School