Angela Henderson

Key Responsibilities:

1. Strategic Planning: Develop and implement strategic plans to meet the needs of residents and achieve program goals.
2. Program Development: Design and enhance program offerings to address the unique needs of women in recovery.
3. Staff Management: Recruit, train, and supervise staff members, ensuring a cohesive and supportive team environment.
4. Clinical Oversight: Provide clinical oversight and support to ensure the delivery of high-quality services.
5. Crisis Intervention: Implement crisis intervention strategies to address emergent situations and ensure the safety and well-being of residents.
6. Collaboration: Work collaboratively with community partners, stakeholders, and referral sources to enhance program effectiveness and promote positive outcomes.
7. Data Analysis: Collect and analyze data to evaluate program effectiveness and identify areas for improvement.
8. Compliance: Ensure compliance with all regulatory requirements and standards of care.

• Increased brand awareness by developing and implementing targeted marketing campaigns.
• Identified appropriate marketing channels and target customers for campaigns.
• Streamlined communication processes, leading to improved collaboration between departments.
• Monitored social media questions and comments and appropriately responded.
• Updated social media platforms with latest news and corporate details.
• Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
• Worked closely with in-house design team to develop visuals for content.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Organized and coordinated conferences and monthly meetings.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Filed paperwork and organized computer-based information.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Took notes and dictation at meetings.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Directed sales support staff in administrative tasks to help sales reps close deals.