Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Hendrix

South Chesterfield,VA

Summary

Motivated and positive individual with a background in customer service, organization, and problem-solving. Seeking a position to leverage skills in a team-oriented environment. Proficient in Microsoft Word, Office, Excel, and PowerPoint. Authorized to work in the US for any employer.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Owner

Vega Paws LLC
03.2024 - Current
  • Developed and implemented strategic marketing plans to enhance brand visibility and customer engagement.
  • Managed daily operations to ensure optimal efficiency and quality of services rendered.
  • Oversaw financial management, including budgeting, forecasting, and expense tracking for sustainable growth.
  • Cultivated strong relationships with clients to drive repeat business and referrals through exceptional service delivery.
  • Analyzed market trends and competitor strategies to inform business decisions and optimize service offerings.
  • Implemented customer feedback systems to enhance service quality and address client needs effectively.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Part Sales Manager

AutoZone
01.2024 - Current
  • Assists Store Manager with supervising, training and developing store personnel
  • Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager’s absence, on assigned shifts
  • Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised
  • Delegates and ensures store merchandising tasks are completed in a timely manner
  • Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
  • Ensures all company policies, and loss prevention procedures are followed
  • Utilizes ZNET to help customers locate merchandise or find suitable alternatives
  • Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
  • Monitors cash flow, inventory and security control
  • Maintains sales productivity, store appearance and merchandising standards
  • Conducts and reviews all opening and closing procedures
  • Manages emergency situations and conduct proper emergency procedures
  • Follows proper accident procedures
  • Provides feedback regarding AutoZoner performance to the store manager
  • Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment
  • Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
  • Processes returns and effectively manages inventory
  • Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner
  • Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits

Key Holder/Assistant Manager

SHOE SHOW INC-Petersburg, VA
09.2022 - 05.2023
  • Open/ close store
  • Operate register
  • Greet and assist customers
  • Receive shipment/ handle online orders
  • Answer the phone

Auditor

Randstad-Disputanta, VA
07.2022 - 09.2022
  • Verifying the accuracy of orders before they are shipped out to clients.
  • Use RF Scanners and computer terminals to access order information.
  • Position involves walking and standing on concrete floors.
  • Moderate lifting requirements up to 50 pounds at shoulder height.

Worker

JUMPZONE-Colonial Heights, VA
06.2015 - 11.2016
  • Open/Close kiosk and clean/inspect equipment
  • Greet customers
  • Explain procedures and pricing
  • Operate jump equipment
  • Maintain register

Office Assistant

BRENCO INC-Petersburg, VA
09.2014 - 02.2015
  • Direct phone calls
  • Make copies
  • Filing
  • Direct employees to proper paperwork etc.

Education

High school or equivalent - General

Chesterfield Tech.
Chesterfield, VA
01.2009

Skills

  • Computer Skills: - 50 words per minute - Basic knowledge of computers and their programs - Great communication skills - Experience with Microsoft Excel, Core word perfect, and Microsoft Word, Power Point (10 years)
  • Picking Packing
  • Picker Packer
  • Packing
  • Shipping
  • Shipping Receiving
  • General Laborer
  • Picking
  • Warehouse Associate
  • Warehouse experience
  • Computer skills
  • Communication skills
  • English
  • Shipping & receiving
  • Organizational skills
  • Time management
  • Pallet jack
  • Distribution center
  • Customer service
  • Cash handling
  • Typing
  • Cash register

Certification

Driver's License

Timeline

Owner

Vega Paws LLC
03.2024 - Current

Part Sales Manager

AutoZone
01.2024 - Current

Key Holder/Assistant Manager

SHOE SHOW INC-Petersburg, VA
09.2022 - 05.2023

Auditor

Randstad-Disputanta, VA
07.2022 - 09.2022

Worker

JUMPZONE-Colonial Heights, VA
06.2015 - 11.2016

Office Assistant

BRENCO INC-Petersburg, VA
09.2014 - 02.2015

High school or equivalent - General

Chesterfield Tech.

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