Angela Hereford
Customer Service
Santa Rosa,CA
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
Flight Attendant
United Airlines
San Francisco , CA
07.1991 - 02.2023
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Relayed updates and information to passengers after confirming key details with pilot.
- Answered passenger questions and provided solutions to issues arising during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Assisted passengers in boarding and deplaning aircraft.
- Answered passengers' questions about flight, aircraft and destination.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Used excellent customer service skills in addressing passengers' needs.
- Delivered food and beverage service, reading material and other in-flight services.
- Responded to passenger emergencies to provide first aid.
Education
Crestview High School
Crestview, FL 09.1981 - 06.1985
Timeline
Flight Attendant
United Airlines
07.1991 - 02.2023
Crestview High School
09.1981 - 06.1985