Angela Hermann
Summary
Experienced administrative professional with 20+ years in office management, administration, and property management. Efficiently manages day-to-day operations, streamlines processes, and provides exceptional support to teams and clients. Proficient in Microsoft Office, RealPage, and Yardi, with strong attention to detail and organizational skills. Seeking an office or administrative role to leverage expertise for smooth operations behind the scenes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Property Manager
Winn Residential
10.2023 - Current
- Leased all 60 units of the new property, from the application stage, compliance, lease, and move in within a period of two months.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Budgeted and handled all financial reporting on a regular basis.
- Expertise in Low-Income Housing Tax Credit and Project-Based Voucher programs. Ensured compliance with local, state, and federal housing regulations.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff and outside vendors to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Responded to emergencies and handling of crisis effectively.
Housing Program Specialist
Shasta County
06.2020 - 10.2023
- Collected and analyzed client income, assets, and household information to determine eligibility for the Tenant Based Rental Assistance in compliance with the HOME program.
- Coordinate with local agencies to provide housing and prevent homelessness.
- Calculate tenant rent amounts to prepare leases and contracts.
- Maintain consistent communication channels (both verbal and written) between clients, landlords, and social workers.
- Prepare quarterly and annual reports of all program money used.
Assistant Community Director
Heritage Plaza Apartments
08.2016 - 05.2020
- Determined and verified the eligibility of prospective applicants, while following government regulations.
- Re-certified all adult tenants annually.
- Helped manage an 180-unit apartment complex.
- Knowledge of HUD, Tax Credit and HOME affordable housing programs.
- Managed and oversaw operations, maintenance, administration, and improvement of apartment community.
- Investigated complaints, disturbances, and violations, and resolved problems following management rules and regulations.
- Deposited and reviewed rents to ensure that they are correct.
- Cleared up all delinquencies on the tenant ledgers and collected outstanding balances.
Accounts Payable Clerk
Brains Brewery
07.2007 - 04.2008
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
- Coded invoices according to company procedures.
- Reconciled or noted and reported discrepancies found in records.
- Matched order forms with invoices and recorded the necessary information.
Purchase Ledger Clerk
Park Inn Hotel
02.2006 - 07.2007
- Purchased all supplies for the hotel, restaurant, and bar.
- Verified accuracy of billing data and revised any errors.
- Reviewed documents, such as purchase orders, sales tickets, and charge slips to compute charges due.
- Performed bookkeeping work, including posting data, and record keeping concerning costs of goods or services or the shipment of goods.
- Kept records of invoices and supporting documents.
Accounts Receivable
Whit-Ash Furnishings
01.2004 - 07.2006
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Recorded and summarize numerical and financial data to compile and keep financial records, using journals and ledgers.
- Received and recorded cash, checks, and ran credit reports.
- Reconciled, noted, and reported discrepancies found in records.
- Matched order forms with invoices and recorded the necessary information.
- Operated 10-key calculators and copy machines to perform calculations and balance the books.
- Performed general office duties such as filing, answering telephones, and handled routine correspondence.
Education
Illustration And Event Management
University of The Nations
Kona, HawaiiSkills
- Proficient in Microsoft Office Suite
- Strong administrative abilities
- Property management skills
- Telephone skills
- Customer service-focused
- Case Management for at risk clients
- Relational skills
- Tax Credit, HUD, HOME Program Specialist
- Excellent multi-tasking ability
- Data Entry
Certification
Certified Occupancy Specialist.
Timeline
Property Manager
Winn Residential
10.2023 - Current
Housing Program Specialist
Shasta County
06.2020 - 10.2023
Assistant Community Director
Heritage Plaza Apartments
08.2016 - 05.2020
Accounts Payable Clerk
Brains Brewery
07.2007 - 04.2008
Purchase Ledger Clerk
Park Inn Hotel
02.2006 - 07.2007
Accounts Receivable
Whit-Ash Furnishings
01.2004 - 07.2006
Illustration And Event Management
University of The Nations