Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Angela Hernandez

Greenville,S.C.

Summary

Clean

Overview

3
3
years of professional experience

Work History

Assistant Manager

GPM Investments
08.2021 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

12 -

Greer High School
Greer, SC
05.1992

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Staff Management
  • Workload Management
  • Employee Scheduling
  • Recruiting and interviewing
  • Customer Relationship Management (CRM)
  • Compliance understanding
  • Orientation and training
  • Policy Enforcement
  • Sales Growth
  • Project management abilities
  • Performance reviewing
  • Computer Skills
  • Multitasking Abilities
  • Decision-Making
  • Problem-Solving
  • Multitasking
  • Active Listening
  • Hiring and Training
  • Customer Relationship Management
  • Staff Training
  • Scheduling and Coordinating
  • Professional and Courteous
  • Good Judgment
  • Excellent Communication
  • Shift Scheduling
  • Schedule Management

Timeline

Assistant Manager

GPM Investments
08.2021 - 08.2024

12 -

Greer High School

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Angela Hernandez