Angela Hernandez
Houston,TX
Summary
Organized and detail-oriented assistant with experience in managing sales operations, scheduling, and providing customer service support. Proficient in microsoft office suite, data entry, calendar management, Recognized for excellent communication and problem-solving skills. Bilingual in English and Spanish.
Overview
5
5
years of professional experience
Work History
Administrative Assistant / Front Desk Representative
Venus Cabinetry
01.2023 - Current
- Handled incoming calls and provided clear, helpful information to customers, contractors, and vendors.
- Assist walk-ins with product questions, order status updates, and account setups.
- Built and maintained strong client relationships.
- Created and processed sales orders using QuickBooks quickly and accurately.
- Monitored orders from start to finish and solved issues by working with team members.
- Prepared FedEx shipments and BOLs.
- Maintained an organized workflow in a busy environment.
Retail Associate
TJ Maxx, TJX Companies
01.2021 - 01.2023
- • Assisted customers in person and by phone with questions, issues, and transactions.
• Used strong communication and problem-solving skills to provide quick, helpful support.
• Handled payments accurately and kept the sales floor clean and organized.
• Informed customers about discounts and offered the TJX credit card.
• Ensured a fast, positive checkout experience for all customers.
Education
High School Diploma -
Heights High School
Houston, TX06.2020
Skills
- Customer Service & Client Support
- Phone Etiquette & Communication
- QuickBooks: Sales order, Estimates, Inventory Reports, Invoicing
- Proficient in office (Word, Excel, PowerPoint)
- Order Tracking: FedEx Shipping & Logistics
- Time Management & Multitasking
Timeline
Administrative Assistant / Front Desk Representative
Venus Cabinetry
01.2023 - Current
Retail Associate
TJ Maxx, TJX Companies
01.2021 - 01.2023
High School Diploma -
Heights High School