Hi, I’m
Angela Herndon
Shreveport,LA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects, partners, and clients while developing innovative solutions to assist in their growth. Effective communicator with excellent time management, administrative, and customer service skills.
Overview
19
years of professional experience
1
Certification
Work History
APS Payroll
Partner Onboarding Specialist
03.2017 - Current
Job overview
- Maintain alignment with Partner and their projects - 20 partner accounts with over 1000 clients
- Collaborate with cross-functional teams to ensure Partner and project success - meeting and maintaining CSTAT score of over 98%
- Monitor deliverables and project milestones
- Onboard new partners to the APS platform
- Assisted with development of Partner LMS platform
- Develop, Implement, and Provide Tier II Support for all of our Partner clients
- Provide new user education and training as needed
- Assist / Coach in the resolution of client/partner concerns by answering questions regarding policy, procedure and/or system application
- Mentor account managers, provide feedback, offer additional training, and provide system and payroll processing support
- Operate in multiple software systems.
Shreve Memorial Library
HR Representative
10.2016 - 03.2017
Job overview
- Handle employment process by preparing and posting vacancy announcements, corresponding with applicants and hiring team, conduct reference and background checks, maintain employment process files, and tracking employment process from beginning to end
- Handle employment verifications
- Prepare and maintain employee ID database and files
- Assist with filing and audits of personnel files
- Coordinates agenda for monthly system meetings
- Present training to supervisors and other employees
- Provide assistance to the HR and Administrative team as needed.
Envoy Airlines
General Manager
10.2014 - 10.2016
Job overview
- Lead team in a safe work environment
- Support Management in operational performance and budgetary targets
- Provide team with guidance on performance, attendance, and policy/procedure expectations
- Maintain compliance with policies, procedures, safety rules, and Company and/or government rules and regulations
- Review and implement new procedures based on needs of the station, airline, or aircraft specific
- Scheduling of up to 100 agents
- Training of up to 100 agents
- Participate in the interview and hiring process for new agents
- Maintain performance goals for AA, AE, US Express, and United Express.
Seaside Healthcare
Director, Human Resources
02.2013 - 11.2014
Job overview
- Developed a human resources department (policies, procedures, files, etc.) for over 400 employees
- Help with acquisitions and start-up of outpatient and inpatient programs
- Manage payroll for 400+ employees in 14 locations
- Remotely supervise three inpatient hospital HR Associates and five outpatient program HR Associates
- Use performance management and facilitate HR training for Seaside home office and administrative staff
- Implemented Compliance training for over 400 employees
- Monitor training guidelines pertaining to OSHA, HIPAA, Sexual Harassment, and any state and national training needed in the scope of the behavioral health hospital business
- Administer and oversee all Seaside Healthcare benefit programs (paid time off, major medical, dental/vision, life insurance, supplemental insurance programs, COBRA, workers' compensation)
- Collaborate with the CFO, CEO, COO, and Administrators to further develop the Seaside brand, answer policy/procedural questions, create customized reports, and assist with special projects/assignments on a daily basis.
Pinnacle Airlines
Manager of Airport Services
12.2005 - 05.2011
Job overview
- Responsible for cities of Lansing, MI., Wichita, KS., and McAllen, TX
- Responsible for all facets of airport operations
- Responsible for meeting budgetary constraints
- Responsible for meeting or exceeding profit margins
- Responsible for interacting with all government agencies including TSA, FAA, DOT, OSHA, and Department of Agriculture
- Responsible for up to 45 team members, scheduling, vacations, payroll, discipline and safety
- Responsible for ensuring safety of aircraft, passengers, and team
- Responsible for variable performance matrix
- Responsible for Customer Service for both internal and external customers.
Education
Louisiana State University At ShreveportShreveport, LA
MBA from Human Resources Management
05.2022
LSU-ShreveportShreveport, LA
Bachelor of Science from Business Administration And Management
12.2013
University Overview
- President, LSUS Society for Human Resource Management 2013
- 2013 Co-Chair of The Red Hanger, a benefit for Dress for Success ShreveportBossier
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Emergency Response
- Resource Allocation
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Organizational Skills
Certification
- OSHA 30-hr 26-900500243 obtained 3/2016
- FPC Certification American Payroll Association - obtained 10/2017
Timeline
Partner Onboarding Specialist
APS Payroll
03.2017 - Current
HR Representative
Shreve Memorial Library
10.2016 - 03.2017
General Manager
Envoy Airlines
10.2014 - 10.2016
Director, Human Resources
Seaside Healthcare
02.2013 - 11.2014
Manager of Airport Services
Pinnacle Airlines
12.2005 - 05.2011
Louisiana State University At Shreveport
MBA from Human Resources Management
LSU-Shreveport
Bachelor of Science from Business Administration And Management