Angela Hicks
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in all my surroundings, changing diapers and entertaining children according to parental specifications. Reliable and supportive, assisting family as extenuating circumstances arise. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Nanny
Twinkletoes Nanny Agency
09.2021 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Communicated with parents and families about child's day, or changes. Observed child's patterns and behaviors
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Administered basic first-aid and medication in emergency situations.
- Engaged with children on individual basis to build positive relationships.
Customer Service Associate
IKEA
02.2019 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Lead Infant Room Teacher
Grace Celebration Lutheran Ch
06.2010 - 05.2016
- Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
- Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary
- Maintained confidentiality of children, family information and staff.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Education
Child Psychology Certification - Child Psychology
Penn Foster Career School
Scranton, PA03.2013
Theater Arts
Milwaukee High School Of The Arts
Milwaukee, WI06.2007
Skills
- Promoting Good Behavior
- Formula Feeding
- Childcare Techniques
- Cleaning and Sanitation
- Parent Interaction
- Newborn Care
- Child Behavior Modification
- Basic Clerical Knowledge
- Child Psychology Knowledge
- Incident Reports
- Effective Team Leader
- Caring Child Mentor
- Superior Communication Skills
- Social Integration
- Professional Babysitter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Nanny
Twinkletoes Nanny Agency
09.2021 - Current
Customer Service Associate
IKEA
02.2019 - 06.2020
Lead Infant Room Teacher
Grace Celebration Lutheran Ch
06.2010 - 05.2016
Child Psychology Certification - Child Psychology
Penn Foster Career School
Theater Arts
Milwaukee High School Of The Arts