Hi, I’m
Angela Hicks
Atlanta,Georgia
Overview
18
years of professional experience
Work History
Intuit, IncSan Diego, California
Tax Expert – Seasonal
01.2021 - Current
Job overview
- Completed two (2) full seasons as a Tax Expert; One (1) as Full-Service agent (FS4)
- Utilized extensive knowledge and concepts of tax laws including IRS publications, (Circular 230) regulations, and GAPP publications
- Proficient problem solver utilizing numerical, abstract, verbal reasoning skills, critical thinking, research skills, and determination
- Maintained compliance with IRS, states and other agency requirements regarding Tax Advice and Audit Support
- Exhibited strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner
- Worked efficiently/effectively in fast-paced environment with minimal supervision
- Developed positive work environment, team player attitude and flexibility
- Impacted 'Net Promoters' and 'Quality of Service' and exceeded company standards and team productivity goals.
- Recommended process improvements to enhance operational safety and efficiency.
- Smoothed development cycle and increased team collaboration by implementing process improvements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
Elite Business Consultants LLCAtlanta, Georgia
CEO & Managing Partner
02.2020 - Current
Job overview
- Manage and develop all financial related company functions, fiscal and contract activities in the following: Budget, Telecom, Fixed Assets, Contract Management, Accounts Payable, Financial Reporting, and Procurement
- Manage legal compliance through monitoring and implementing applicable federal and state requirements; conducting investigations; maintaining records; representing the organization and clients in audits & regulation meetings
- Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures
- Empower business stakeholders with technology and services that facilitate effective processes, collaboration, and communication
- Expand, develop, and ensure the organization's resources by planning, implementing, and evaluating employee relations policies, programs, and best practices
- Tax analyst including preparing, filing for federal, states, government agencies and individuals (15 yrs
- Experience)
- Develop and implement growth opportunities within and between organizations in commerce and organizational systems promoting business development creating long-term value for customers, markets, and relationships.
Shaw Financial Group LLCAugusta, Georgia
Director of Operations
12.2005 - 01.2020
Job overview
- Developed and ensured the organization's resources by planning, implementing, and evaluating employee relations policies, programs, and best practices
- Supervised legal compliance through monitoring and implementing applicable federal and state requirements; conducting investigations; maintaining records; representing the organization and clients in audits & regulation meetings
- Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; attending seminars; establishing personal & professional networks; participating in professional societies
- Developed and ensured highly skilled employees and staff by recruiting, selecting, orienting, and training
- Ensured effective and efficient employee and staff performance results by counseling, disciplining, planning, monitoring, and appraising individual outcomes and identifying company objectives
- Contributed to team effort through strategic vision and competitive advantage
- Completed quarterly continued education training to include ethics and professional conduct, delivering quality customer service, cyber security and Anti-money laundering (Vol
- 1-2)
- Developed, advised and ensured external and internal funding; increase profits of 1.8 million
- Share joint responsibilities with CEO and Owner of the company.
Education
Ashford University
Business Management, Entrepreneurship, Venture Capital & Private Equity, Strategic Thinking for Entrepreneurs, Organizational Management, Financial Management, Managerial Accounting, Assistant Adjunct Professor
01.2020
University Overview
Virginia College
Business Management, Management & Marketing, Human Resource Management, Business Communications, Adjunct Professor
12.2018
University Overview
Capella University
Ph.D.- Business Management; Leadership Specialization
01.2018
University Overview
Brenau University
Organizational Behavior, Business Management, Leadership Communication, Financial Management, Assistant Adjunct Professor
12.2015
University Overview
Ashford University
Master of Arts (MA) - Organizational Management
01.2012
University Overview
Florida Metropolitan University
Master of Business Administration (MBA)
01.1999
University Overview
Professional Designations
Professional Designations
- Registered Internal Revenue Service Tax Preparer: PTIN (Active)
- Registered FINRA Assistant Representative (Active)
- Georgia Notary Public (Active)
- Currently Testing For (EA)
Knowledge And Proficiencies
Knowledge And Proficiencies
- 15 Years Leadership & Management experience
- 20 Years preparation and electronic filing federal and states individual 1040, 1120, 1120S, 1065, 1041, Schedules A, C, E, and F tax returns using major commercial tax preparation software experience
- Active as a business partner and strategic planner
- Expert accounting skills; A/R, A/P, auditing, cash flow analysis, budgeting, and economizing, cost reduction, and tax analysis
- Proficient in various virtual learning platforms; Blackboard, E-College, and Canvas
- Proficient in MS Office Suite and Windows applications
- Human Resource Management proficient, including relevant labor and employment laws, payroll, screening, testing, hiring, background searches and verification
- Administration of annual performance reviews
- Employee relations knowledge to include coordination social activities, recognition programs, communications programs, counseling sessions and various activities to facilitate employee, customer, and student engagement
- Administration of the benefits program in accordance with company initiatives
- Evaluation and development of compensation system for salaried and hourly positions
- Address performance affairs: investigating, counseling, disciplinary action, and reviewing system problems to maintain high-level performance, quality of workforce, and documentation of grievances
- Oversee training and development initiatives: management development, compliance, quality control, customer service and position specific roles
- Develop employee safety and training programs
- Compliance with government agencies and regulations 100% accuracy
- Excellent oral and written communication skills
Volunteer Experience
Volunteer Experience
- Augusta Rescue Mission – Local Community Outreach Program
- American Cancer Society
- Arts in the Hearts - Local Community Arts Festival
- Bridge Ministry- Local Community Outreach Program
Timeline
Tax Expert – Seasonal
Intuit, Inc
01.2021 - Current
CEO & Managing Partner
Elite Business Consultants LLC
02.2020 - Current
Director of Operations
Shaw Financial Group LLC
12.2005 - 01.2020
Ashford University
Business Management, Entrepreneurship, Venture Capital & Private Equity, Strategic Thinking for Entrepreneurs, Organizational Management, Financial Management, Managerial Accounting, Assistant Adjunct Professor
Virginia College
Business Management, Management & Marketing, Human Resource Management, Business Communications, Adjunct Professor
Capella University
Ph.D.- Business Management; Leadership Specialization
Brenau University
Organizational Behavior, Business Management, Leadership Communication, Financial Management, Assistant Adjunct Professor
Ashford University
Master of Arts (MA) - Organizational Management
Florida Metropolitan University
Master of Business Administration (MBA)