Angela Hicks
Clayton,NC
Summary
I have been in the dental field working as a chairside assistant/ surgical assistant/patient coordinator- front desk for over the past twenty years. I am energetic, a team player, enthusiastic about my work, and compassionate when it comes to treating patients and assisting them with their needs. I am truly a people person and I enjoy interacting daily with patients. I would like to work for a dental/medical practice where I can utilize my skills and experience to assist patients and be an asset to the practice.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Dental Assistant
Carolina TMJ and Facial Pain Center
04.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and ensuring responses to inquiries and concerns.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
Surgical Dental Assistant
Dr.’s Camp,Jefferson and Pearson
01.2021 - 12.2023
- Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Monitored patient comfort and safety during dental procedures.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Scheduled and confirmed patient appointments.
- Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
- Supported patient assessment by taking CBCT scans to contribute to accurate diagnoses.
OR Scheduler
Capital City Surgery Center
12.2019 - 10.2020
- OR Scheduler for an ambulatory care center
- Scheduling for 10 OR's and over 80 doctors on a daily basis for a variety of medical procedures
- Checking to make sure all supplies and equipment are available to each surgeon for day of surgery
- Communicating with the medical assistants for the surgeons on a daily basis to confirm schedules and supplies needed
- Updating the schedule as needed and keeping the schedule accurate and flowing
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Entering the patients demographic information and checking insurance
- Making sure all CPT codes match procedure wording
Surgical assistant
Cary Oral Surgery Dr.'s Englehardt and VandeBerg
01.2009 - 01.2019
- Experienced in assisting with iv sedation, nitrous oxide, take CT scan and 3D images
- Responsible for post op instructions, scheduling appointments, confirming appointments, filing charts
- Explaining insurance benefits and treatment plan to patients, checking in patients and entering dental insurance
- Emailing x rays and patient information to general dentist
- Following up with patient's general dentist regarding any information for patient appointment
- Transferring 3-D imaging to Disc
- Experienced in Astra, Nobel and 3I implant placement
- Proficient in OMS software
- CPR certified, DAANCE certification
Front desk/ Chairside assistant
Dr. Paul Scruggs and Tony Molina
01.2004 - 01.2009
- Performed all expanded chairside duties, CT scanning and imaging
- Charting notes in computer, sterilization, ordering supplies, treatment plan presentation
- Checking patients in and out, accounts receivable, weekly deposits, scheduling, filing and tracking insurance claims
- Verifying insurance benefits and filing pre-treatment estimates
- Knowledgeable with placement of dental implants, teeth in a day surgeries, Dentrix dental software
- Collaborated closely with dentists to develop customized treatment plans that addressed each patient''s specific needs and concerns.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Scheduled and confirmed patient appointments.
Front desk/patient coordinator
Dr. David G. Polhemus
01.1998 - 01.2004
- Scheduling appointments, daily deposits, accounts receivables
- Monitoring production and keeping doctors as well as hygiene schedules filled
- Filing insurance claims, tracking insurance claims, verifying insurance benefits
- Filing per-determination of benefits, treatment plan presentation, handling end of day and end of month reports.
- Assisted clinicians in maintaining updated inventory levels for supplies and medical equipment, supporting a well-stocked and prepared practice.
- Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
Front desk/ chairside assistant
Dr. William Gates
01.1997 - 01.1998
- Daily deposits, filing and tracking insurance claims, verifying benefits
- Scheduling, checking patients in and out, ordering of supplies
- Responsible for all expanded chairside duties, knowledgeable in softdent dental software
Patient coordinator/front desk
Dr. Marcia L. Rementer
01.1993 - 01.1997
- Scheduling appointments, daily deposits, verifying daily routing slips
- Verifying insurance benefits, filing and tracking insurance claims, accounts receivables
- Checking patients in and out, end of month reports, treatment plan presentation, payment arrangements
- Overseeing schedule for two doctors
Processed dental claims
Aetna Dental
01.1991 - 01.1993
Education
Dental Assisting Program - DA ll
Alamance Community College
01.1988
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Insurance verification
- Customer service
- Patient relations
- Attention to detail
- Patient care
- Efficient with Win OMS
- Treatment planning
- Efficient with Eaglesoft
Certification
- CPR certified
- Coronal polishing certified
- 3-D imaging certified
- Dental anesthesia assistant national certification (DAANCE)
Timeline
Patient Care Coordinator/Dental Assistant
Carolina TMJ and Facial Pain Center
04.2024 - Current
Surgical Dental Assistant
Dr.’s Camp,Jefferson and Pearson
01.2021 - 12.2023
OR Scheduler
Capital City Surgery Center
12.2019 - 10.2020
Surgical assistant
Cary Oral Surgery Dr.'s Englehardt and VandeBerg
01.2009 - 01.2019
Front desk/ Chairside assistant
Dr. Paul Scruggs and Tony Molina
01.2004 - 01.2009
Front desk/patient coordinator
Dr. David G. Polhemus
01.1998 - 01.2004
Front desk/ chairside assistant
Dr. William Gates
01.1997 - 01.1998
Patient coordinator/front desk
Dr. Marcia L. Rementer
01.1993 - 01.1997
Processed dental claims
Aetna Dental
01.1991 - 01.1993
Dental Assisting Program - DA ll
Alamance Community College
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