Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Hicks

Raleigh,NC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

43
43
years of professional experience

Work History

Administrative Officer

DHHS-North Carolina Office of EMS
01.2015 - Current
  • Audit and analyze Grantee Administration, Pass Thru, and Carryover Contract Expenditures Reports.
  • Maintain and update the Grantee Contract Financial Report Excel workbook templates for grantee financial reporting purposes and send to grantees after each contract approval. After each amendment, carryover, or redirect to the contract, and after each needed approved Budget Revision Request.
  • Maintain and develop Excel tracking spreadsheets.
  • Assist with federal reporting, federal and state audits as needed.
  • Review and approve Blanket Travel Authorizations and Conference Authorizations for the grantee's travel before the event.
  • Approve contract payment requests and create payment memos that are forwarded to the Division Budget Office, then to the DHHS Controller's Office.
  • Access the North Carolina Financial System (NCFS) for each contract payment and notify the grantees of payments by email with a scanned copy of the paid CER and in-kind reports.
  • Managed files and records and adhered to safety procedures to prevent breaches and data misuse.

Administrative Officer III

DHHS-North Carolina Office of EMS
11.2007 - 07.2013
  • Manage North Carolina Emergency Medical Services Data Systems
  • Review monthly reporting documents for completion, payment, and budget revisions as necessary.
  • Provide Technical assistance to EMS providers and staff.
  • Project Manager for Emergency Medicine Today conference Registration, including website development and onsite registration.

Administrative Officer II

DHHS-Office of the Controller
06.2001 - 11.2007
  • Trained and supervised employees on office policies and procedures.
  • Develop work plans within established guidelines.
  • Monitor staff performance, provide open communication with staff, and address concerns as they occur.
  • Provide technical assistance on data processing issues; Maintain state hospitals' warehouse inventory systems on a weekly schedule; Ensure reports are balanced weekly; At the conclusion of the month, make sure the inventory is balanced.

Statistical Research Assistant, III

DHHS-Social Services
10.1998 - 06.2001
  • Technical Consultant to 100 counties and other State Agencies.
  • Edit and update a web-based system handbook that other state agencies and municipal governments use.
  • Serve as a liaison between the following Divisions: Social Service, DIRM, and the Controller's Office to ensure the accuracy and completeness of the Services Information System.
  • Retrieve Federal Expenditures from EIS and FSIS systems and disseminate to Section Chiefs for various Federal reporting requirements.

Computer Production Specialist

DHHS-Office of the Controller
01.1983 - 09.1998
  • Prepare guidelines for gathering, storing, and retrieving data from computer systems.
  • Coordinate the execution of data cycles through the operation of a Unit Cost reimbursement System, including evaluation of results and the preparation of reports.
  • Direct communication with 41 Community Area Programs (100 counties) users to provide requested data through Query Tools (QMF). Responsible for all operations of the Pharmacy system.
  • Responsible for gathering/compiling data for the Mental Health Budget Office for monthly submission.

Education

Associate in General Education -

Durham Technical Community College
Durham, NC
12-2024

Skills

  • Proficient in Excel
  • Spreadsheet creation
  • Document management
  • Microsoft outlook
  • Microsoft Word
  • Complaint handling
  • Professional telephone demeanor

Timeline

Administrative Officer

DHHS-North Carolina Office of EMS
01.2015 - Current

Administrative Officer III

DHHS-North Carolina Office of EMS
11.2007 - 07.2013

Administrative Officer II

DHHS-Office of the Controller
06.2001 - 11.2007

Statistical Research Assistant, III

DHHS-Social Services
10.1998 - 06.2001

Computer Production Specialist

DHHS-Office of the Controller
01.1983 - 09.1998

Associate in General Education -

Durham Technical Community College

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