Angela Hill
Aurora,CO
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at ARC Thrift Stores. Skilled in staff management and problem-solving, adept at fostering teamwork and collaboration. Successfully implemented efficient workflows, significantly improving service outcomes. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
24
24
years of professional experience
Work History
Supervisor
ARC Thrift Stores
03.2023 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated customer needs and feedback to drive product and service improvements.
Lead Server
Gold Nugget Restaurant & Lounge
01.2009 - 03.2018
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Assisted management in updating menu offerings, contributing to an increase in overall sales revenue.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Lead Server
Powderhorn Ski Resort
11.2007 - 05.2008
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Banquet Server
City of Grand Junction Parks & Recreation Dept.
07.2000 - 07.2006
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Worked with banquet manager to coordinate event set up and schedule.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Adhered to all health and safety regulations while serving food and beverages.
Education
Certificate -
Central High School
Grand Junction, COSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Decision-Making
Timeline
Supervisor
ARC Thrift Stores
03.2023 - 05.2024
Lead Server
Gold Nugget Restaurant & Lounge
01.2009 - 03.2018
Lead Server
Powderhorn Ski Resort
11.2007 - 05.2008
Banquet Server
City of Grand Junction Parks & Recreation Dept.
07.2000 - 07.2006
Certificate -
Central High School
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