ANGELA HILLIER
Hogansville,GA
Summary
Volunteer management professional with proven ability to lead and inspire teams to achieve organizational objectives. Extensive experience in developing and implementing volunteer training programs and event planning. Known for reliability, adaptability, and results-driven approach, emphasizing collaboration and effective communication.
Overview
31
31
years of professional experience
Work History
Volunteer Program Manager
CASA
04.2025 - Current
- Developed and implemented volunteer recruitment strategies to enhance community engagement.
- Coordinated training programs for volunteers, ensuring alignment with organizational goals.
- Managed scheduling and deployment of volunteers for various events and initiatives.
- Established metrics to evaluate volunteer performance and program effectiveness.
- Fostered relationships with community partners to expand outreach efforts and support services.
- Managed large-scale volunteer events, ensuring smooth logistics and positive experiences for all participants.
Epidemiology Disease Investigation Team Supervisor
Department of Public Health and Human Services
08.2020 - 07.2024
- Supervisor new activities, delegating tasks based on strengths to enhance efficiency. Partnered with management to improve team performance and operational workflows. Led conflict resolution and maintained a collaborative, positive work environment.
- Salary: $47,840 | Full-Time | Hours. Per week: 40
- Supervisor: Amy McCullough, RN | Contact: Yes | (770) 305-5416 | MauriSmith@dph.ga.gov
- Key Initiatives:
- Trained over 300 staff in public health protocols, compliance, and crisis management and conducted research on infectious diseases to inform operational and investigative strategies.
- Coordinated cross-functional projects aligned with public health objectives and provided education on epidemiology to medical students and public health professionals.
- Optimized scheduling and staffing for peak response times, maintaining high efficiency.
- Led trainings for Hepatitis surveillance, enhancing early detection and response.
COVID-19 Contact Tracer
Department of Public Health
06.2020 - 08.2020
- Rapidly promoted to supervisor for exceptional performance in contact tracing. Conducted detailed interviews to trace COVID-19 exposures, aiding in containment efforts. Analyzed transmission patterns to detect localized outbreaks and health threats.
- Salary: $31,200 | Full-Time | Hours. Per week: 40
- Key Initiatives:
- Trained over 1,000 new tracers on public health data systems and protocols.
- Collaborated with health departments to enhance information sharing and tracing accuracy.
- Supported tracers in data entry and adherence to standards, refining tracing processes.
Social Services Instructor
Carroll County Training Center
02.2003 - 10.2004
- Successfully developed literacy workshops for adults with mental health disabilities and designed hands-on activities to foster active learning and engagement.
- Salary: $18,499 | Full-Time | Hours. Per week: 40
- Supervisor: Debra Michael | Contact: Yes | (770) 301-5047
- Key Initiatives:
- Conducted assessments to monitor progress and adjust lessons to meet individual needs.
- Collaborated with participants’ support systems to enhance program effectiveness.
Social Services Technician 2
Pathways/Advantage Behavioral Health Systems
10.2000 - 12.2002
- Enhanced client outcomes through the creation and implementation of personalized service plans, addressing mental health, substance abuse, physical abuse, and rehabilitation needs. Led individual and group counseling sessions for children and families, fostering supportive environments for emotional and psychological growth.
- Salary: $18,342 | Full-Time | Hours. Per week: 40
- Supervisor: Jonathan Wilson | Contact: Yes | (706) 248-4642
- Key Initiatives:
- Launched community outreach initiatives to increase awareness of available resources and services, expanding access to care for underserved clients.
- Designed and implemented culturally competent programs tailored to the unique needs of diverse client populations, ensuring equitable service delivery.
- Partnered with multidisciplinary teams to provide comprehensive care for clients and their families, advocating for the removal of systemic barriers to improve access to quality services.
CCU/CICU Cardiology Lead Secretary
Athens Regional Medical Center (ARMC)
01.1997 - 01.2000
- Facilitated cross-departmental communication by preparing and distributing comprehensive meeting agendas and minutes. Developed and maintained streamlined administrative processes to enhance operational efficiency and accuracy.
- Salary: $32,001 | Full-Time | Hours. Per week: 40
- Supervisor: Elizabeth Larkins | Contact: Yes | (404) 895-1203
- Key Initiatives:
- Organized and coordinated travel logistics for executive staff, ensuring seamless domestic and international travel arrangements.
- Monitored and managed visitor screenings and badge issuance to uphold safety and security standards.
- Oversaw high-priority projects for executives, ensuring timely delivery within budgetary parameters.
- Maintained accurate records and files to ensure compliance with organizational document management standards.
ICU Heart Monitor Tech
West Georgia Medical Center
01.1995 - 01.1997
- Assisted bus drivers in planning alternate routes during peak traffic hours, ensuring smooth operations and timely arrivals. Supervised student loading and unloading to prevent congestion and ensure safe transportation conditions.
- Salary: $15/hour | Full-Time | Hours. Per week: 40
- Supervisor: Charlie Wright | Contact: Yes | (706) 302-3961
- Key Initiatives:
- Managed daily administrative tasks effectively, minimizing disruptions to student care and transportation services.
- Facilitated safe and efficient patient transfers, utilizing proper body mechanics and assistive devices to reduce injury risk.
- Contributed to seamless patient care by accurately documenting shift reports and maintaining clear communication with oncoming staff.
- Monitored patients to assess symptoms, treatment responses, and progress toward care goals.
Education
Bachelor of Arts - Psychology
University of Georgia
Athens, GASkills
- Epidemiological Disease Surveillance
- Training & Mentorship
- Strategic Planning & Decision-Making
- Contract & Report Management
- Data Collection & Analysis
- Crisis Management & Emergency Response
- Team Leadership & Staff Development
- National & International Public Health Collaboration
- Policy Compliance
- Public Health Program Management
- Conflict Resolution
- Public Health Data Systems (SENDs, MTX, Clear, STEM, GRITS)
Timeline
Volunteer Program Manager
CASA
04.2025 - Current
Epidemiology Disease Investigation Team Supervisor
Department of Public Health and Human Services
08.2020 - 07.2024
COVID-19 Contact Tracer
Department of Public Health
06.2020 - 08.2020
Social Services Instructor
Carroll County Training Center
02.2003 - 10.2004
Social Services Technician 2
Pathways/Advantage Behavioral Health Systems
10.2000 - 12.2002
CCU/CICU Cardiology Lead Secretary
Athens Regional Medical Center (ARMC)
01.1997 - 01.2000
ICU Heart Monitor Tech
West Georgia Medical Center
01.1995 - 01.1997
Bachelor of Arts - Psychology
University of Georgia
KEY PROPOSITION
- Led Data Collection and Integration Efforts: Established streamlined systems to gather real-time data from multiple healthcare facilities, labs, and public health organizations, enhancing data accuracy and accessibility for disease monitoring.
- Enhanced Rapid Response Protocols: Developed and implemented rapid response protocols, coordinating with response agencies to deploy resources quickly and contain outbreaks before widespread transmission.
- Advanced Predictive Modeling and Analysis: Utilized advanced analytics and predictive models to assess trends, improving the ability to forecast outbreaks and take preemptive measures based on early indicators.
- Community Engagement and Outreach Programs: Engaged local communities through targeted education and reporting initiatives, empowering remote and underserved areas to participate actively in surveillance efforts.
- Improved Laboratory Diagnostic Capabilities: Increased laboratory efficiency and diagnostic accuracy by expanding capacity and training, enabling quicker identification of pathogens and supporting data-driven responses.
- Developed Public Health Communication Programs: Produced clear, informative public updates, fostering transparency and cooperation through consistent messaging and targeted educational resources.