Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Hills

Tampa

Summary

High performing customer care professional with substantial experience and track record of delivering high impact work in the customer service industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high priority organizational goals. Dedicated investigator with comprehensive skills in problem solving, multitasking, and complex issue resolution. Committed to going the extra mile to drive business results to enable team success. Ensuring customer satisfaction through exceptional service and unmatched support. Goal oriented individual always seeking new learning opportunities for constant growth and continuous improvement.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Associate Disability Claims Examiner

Prudential Life Insurance
10.2024 - 03.2025
  • Evaluated disability claims to determine eligibility based on federal regulations and guidelines.
  • Analyzed medical documentation to verify conditions and assess impact on claimants' ability to work.
  • Collaborated with healthcare professionals to gather necessary information for claim processing.
  • Conducted thorough investigations into claims, ensuring compliance with internal policies and procedures.

Customer Service Representative

Hillsborough County Tax Collector
09.2023 - 09.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborates with team members to develop best practices for consistent customer service delivery.
  • Providing collection of annual taxes and fees related to business and property taxes, Motor Vehicle titling and registration, for business and residential customers.
  • Credentialed by the state of Florida to administer testing of prospective driving candidates for issuance of Florida drivers licenses following law and guidelines.

Dispatcher

Frontier Communications
04.2020 - 07.2022
  • Communicated with drivers and personnel to coordinate timely delivery and installation of fiber lines.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching and support for emergency calls.
  • Maintained professional relationship with vendor partners, drivers, and customers to increase trust, reliability and rapport.
  • Maintained updated and detailed records of 80 contacts per day in electronic database.

Account Associate

GTE | Verizon | Frontier Communications
07.1994 - 04.2020
  • Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.
  • Set up, updated and closed customer accounts in computer system.
  • Maintained detailed documentation using internal windows based software.
  • Sharpened skills by obtaining required continuing education and attending training to keep updated on industry changes.
  • Managed complex problem-solving and handled customer complaints for upper management as lead representative to ensure customer satisfaction.
  • Increased sales by 17% over 2 year period.

Education

Bachelor of Science - Business Management

Nova Southeastern University
Davie, FL
06.2006

Skills

  • Account Inquiry Resolution
  • Effective Professional and Customer Communication
  • Multitasking and Prioritization
  • Departmental Collaboration
  • Conflict Resolution Techniques
  • Handling Confidential Materials
  • Goal Oriented - Self Motivated
  • Precision and Accurate Record Keeping

Certification

  • CNP - Certified Notary Public

Timeline

Associate Disability Claims Examiner

Prudential Life Insurance
10.2024 - 03.2025

Customer Service Representative

Hillsborough County Tax Collector
09.2023 - 09.2024

Dispatcher

Frontier Communications
04.2020 - 07.2022

Account Associate

GTE | Verizon | Frontier Communications
07.1994 - 04.2020

Bachelor of Science - Business Management

Nova Southeastern University

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