Angela Hinton
Hampton,VA
Summary
Results-driven professional with an Active DOD Secret Security Clearance and CompTIA Security+ Certification. Experienced in military operations and benefit analysis, with a strong background in strategic planning, compliance, and team leadership. Proven ability to manage complex data, ensure program integrity, and support client needs effectively. Adept at operating in high-stakes environments and committed to delivering impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Artillery Non-Commissioned Officer
Virginia Army National Guard
08.2024 - Current
- Serves as the Fire Support NCO (FSNCO) on a Company Fire Support Team;
- Advises the Company Fire Support Officer; conducts battle tracking of platoon forward observers; trains and evaluates the enlisted personnel in the Company Fire Support element and the maneuver forward observers.
- Plans and coordinates all administrative and logistical support; ensures Company Fire Support personnel are fully deployable and self-reliant; accountable for Fire Support equipment valued in excess of $4,000,000.00.
Benefit Analyst II
City of Norfolk - Department of Human Services
12.2022 - Current
- Interpret and apply complex policies and procedures across diverse benefit programs, ensuring compliance and accuracy in determining eligibility while staying abreast of program changes and updates
- Oversee and aide in the assistance of Benefits Analysis I/II and update them on current and policy changes, while putting together refresher course trainings
- Monitor and analyze recipient cases for changes in circumstances, promptly implementing adjustments within established guidelines to reflect accurate benefit levels, demonstrating a meticulous approach to case management
- Identify potential fraud by evaluating data consistency and completeness, making appropriate referrals, and substantiating the accuracy of information gathered, showcasing a keen eye for detail and commitment to program integrity.
Joint Fire Support Specialist /Fire Direction Control Specialist
Virginia Army National Guard
01.2021 - 08.2024
- Utilize analytical skills to gather intelligence to facilitate the Army's strategic deployment of artillery in mission-based scenarios
- Demonstrate proficiency in setting up and operating advanced communication systems, ensuring secure and accurate information transmission through effective encoding and decoding of messages
- Leads the preparation of field artillery strategic planning through coordination to higher echelons supporting targeting efforts to enhance precision in military operations
- Leverage analytical capabilities to determine target locations through a combination of computer-based calculations and manual methods, contributing to the success of critical missions.
- Managed sensitive information with discretion, ensuring that classified data was properly protected and disseminated only to authorized personnel.
Benefit Analyst I
City of Norfolk - Department of Human Services
11.2021 - 12.2022
- Conduct detailed interviews to gather essential information, assess eligibility for financial assistance, and accurately determine benefit levels through proficient use of automated systems and manual methods, showcasing a strong analytical mindset
- Managed case processing through meticulous verification of customer statements, completion of evaluations and review sheets, establishment of comprehensive records, and ongoing communication with applicants regarding alternatives, fostering efficiency and accuracy
- Maintained a proactive approach to professional development by staying current with evolving regulations, demonstrating a commitment to continuous learning and adaptability in an ever-changing analytical environment.
Case Management Assistant
City of Norfolk - Department of Human Services
01.2018 - 01.2021
- Facilitated comprehensive client support services, including the provision of resources for bus passes, rent, clothing, shelter, emergency food, and referrals, showcasing a client-focused approach and analytical problem-solving skills
- Obtaining and verifying data, and processed new applications, ensuring accuracy and completeness in data management
- Guided clients through the social services system, offering any assistance with forms, coordinating referral processes, and advising on supplementary services such as food stamps and child-care assistance, contributing to effective client advocacy.
Telephone Research Specialist
Social Science Research Center at Old Dominion University
01.2015 - 01.2019
- Spearheaded teams to consistently achieve top completion rates for assigned projects, showcasing leadership skills and a commitment to project success
- Conducted interviews with precision, adhering to instructions and formulating questions to extract specific information, demonstrating analytical proficiency
- Clarified survey objectives and procedures, interpreted questions to enhance interviewee comprehension, and implemented rigorous data verification processes, ensuring the accuracy and completeness of all collected information.
Education
BS in Criminal Justice -
Liberty University
Lynchburg, VA05.2025
Skills
- Active DOD Secret Security Clearance
- CompTIA Security Certified
- Leadership and Team Collaboration
- Analytical Skills
- Client Advocacy and Support
- Data Management and Analysis
- Microsoft Office Suite
- Program Integrity and Compliance
- Government Procedures and Recruitment
- Strategic Planning
- Report Writing
- Work Coordination
References
Available Upon Request
Certification
CompTIA Security +
Timeline
Field Artillery Non-Commissioned Officer
Virginia Army National Guard
08.2024 - Current
Benefit Analyst II
City of Norfolk - Department of Human Services
12.2022 - Current
Benefit Analyst I
City of Norfolk - Department of Human Services
11.2021 - 12.2022
Joint Fire Support Specialist /Fire Direction Control Specialist
Virginia Army National Guard
01.2021 - 08.2024
Case Management Assistant
City of Norfolk - Department of Human Services
01.2018 - 01.2021
Telephone Research Specialist
Social Science Research Center at Old Dominion University
01.2015 - 01.2019
BS in Criminal Justice -
Liberty University
CompTIA Security +
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