Angela Hintz

• Maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

* Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took phone messages and triage calls then relay to appropriate personnel.
• Answered multi-line phone system and enthusiastically greeted callers.
• Welcomed each new arrival pleasantly and confirmed appointment and confirmed identification and insurance
• Collected copays and payments.
• Kept accounts in balance and ran daily reports to verify totals.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Started therapy with Client per Physician request.

• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Completed all tasks in compliance with company policies and procedures.
• Maintained strict confidentiality of sensitive information, upholding privacy standards.

• Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
• Reduced wait times for guests by streamlining check-in and check-out processes.
• Streamlined communication between the front desk team and other departments by implementing new procedures for relaying pertinent information in a timely manner.
• Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
• Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
• Monitored daily performance metrics to identify areas of improvement within the front desk team''s workflow, leading to enhanced operational efficiency.
• Ensured compliance with industry regulations regarding safety standards and data privacy through diligent oversight of front desk operations.
• Supervised scheduling of front desk staff, maximizing coverage during peak hours while adhering to budgetary constraints for labor costs.
• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained clean and organized front desk areas to uphold polished company image.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Trained and supervised employees on office policies and procedures.

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.