Summary
Overview
Work History
Education
Skills
State
City
Zip
References
Certification
Timeline
Generic
Angela Hitson

Angela Hitson

Summerville,SC

Summary

Looking for a position, where I can attribute my ability to work with details and precision to deliver relevant services.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Data Entry Operator

Charleston County Assessors Officer
08.2020 - Current
  • Prepare Building Permits for entry, Enter Building Permits, Use On Base to check batches of scanned packages for accuracy, Enter several different types of Appeals, File building permits, Scan building permits to Supervisor

Administrative Call Taker

Charleston County 911 Consolidated Dispatch
07.2017 - 08.2020
  • Take actual 911 Emergency calls from the citizens of Charleston, Put in noise complaints, Type in Residential tows of vehicles, Type in Repossessions of vehicles, Put in phone messages for police officers, Monitor and work 911 Help Me calls, Input victim notifications for the county jail, Determine if phone calls need to be transferred to an Emergent line for active alarms, Determine if phone calls need to be transferred to a 911 open line, Transfer phone calls to EMS and Fire dispatchers, Input calls for Animal Control Officers to go out on calls, Issue case numbers for reports written for several agencies, Issue incident numbers for abandoned and repossessed vehicles, Dispatch the Parking Enforcement channel, Dispatch PEO officers to various abandoned or illegally parked cars in the downtown Charleston area, Input PEO vehicle information into tow logs, Provide traffic information to radio stations and news channels, Call citizens and ask them to step outside to speak to PEO officers, Schedule future calls for Animal Control, Send requests for traps for animals, Send request for Animal Control officers to be dispatched to non-aggressive strays

Individual Taxpayer Assistance Specialist and Office Audit Exam Secretary

Internal Revenue Service
07.1987 - 01.2014
  • Prepared and maintained complex clerical files, On-the-Job Training Instructor, Training Coordinator for North and South Carolina, Florida, and Virginia, Wrote and developed training material, Taught Training Classes for employees, Scheduled meetings, events, and reserved conference rooms, Coordinated travel plans for Senior Leaders, Tracked and maintained information relative to department and business operations, Created, edited and maintained electronic and written communication, Prioritized and scheduled management level employee time and availability for efficient use of time, Ordered and maintained office supplies, Worked under limited supervision, Processed incoming and outgoing communication and correspondence to ensure proper dissemination of information, Tracked and maintained designated conference room schedules for availability and to ensure efficient use of resources, Accepted all types of delinquent payments, Assist taxpayers with complex account issues, Assist taxpayers with complex tax law questions, Use mature judgement in planning and conducting face to face interviews, Educate taxpayers on Federal tax deposit requirements, Analyze financial data to make sound collectability determinations, Work in a fast paced environment while serving customers that are sometimes hostile and irate, and absorb the stress of that type of environment, Grant installment agreements including non-streamlined in business trust fund, Request Federal tax liens, Use a conflict management approach to minimize the taxpayers burden Set priorities as varied work assignments arise, Answered incoming phone calls, Data entry for taxpayer accounts, Communicated with the public, administration staff and field staff using the telephone, Made account adjustments to taxpayer's accounts, Reviewed and counseled employee's on security reports, Senior Lead Specialist for three offices, Worked with Sole Proprietors, Corporations, and Partnerships regarding filing delinquent Forms 940, 941, and 940C's, Input leave and time for employee's, Prepared written communications that are accurate, professional and well organized, Acting Group Manager for Charleston SC, Florence SC, and Myrtle Beach SC, Revise and distribute Emergency Occupant Plan, Reconcile credit card statements for supplies ordered, Successfully complete leave sheets for bi-weekly pay, E-File Coordinator, Briefed the Manager on important issues, Tax Law Subject Matter Expert, Group Referral Coordinator, Input Penalty abatements, Close cases for Tax Auditors and Revenue Agents, Complete inventory case management on a daily basis, Input daily time for Tax Auditors and Revenue Agents, Complete clearance procedures for employees transferring or resigning from the service, Develop procedures for employees to follow when closing cases, Reconcile transcripts to determine if a cases should be established and worked

Education

Intermediate Accounting I & II, Systems Auditing, Advanced Accounting I, Managerial Accounting -

Strayer University
01.2012

Introduction to Computers, Typing I, Introduction to Composition, Business Mathematics, Human Relations & Motivation, Business Law I, Basic Accounting, Principles of Account I & II, Introduction to Word Processing -

Trident Technical College
01.2011

Public Speaking, Elementary Algebra -

Charleston Southern University
01.2010

Skills

  • Strong organizational and communication skills
  • Work well independently and as a team member
  • Maintain solid business relations with people
  • Strong ability to effectively plan, communicate, coordinate and meet deadlines
  • Maintain a professional attitude
  • Preparing and presenting PowerPoint
  • Microsoft Office
  • Word
  • Excel
  • Microsoft Outlook
  • Windows 10, 11 and XP

State

SC

City

Summerville

Zip

29486

References

  • Suzanne Sullivan, Manager, 843 619-4125
  • Tyler Dupree, Family, 843 670-2106

Certification

Certified Classroom Training Instructor

Timeline

Data Entry Operator

Charleston County Assessors Officer
08.2020 - Current

Administrative Call Taker

Charleston County 911 Consolidated Dispatch
07.2017 - 08.2020

Individual Taxpayer Assistance Specialist and Office Audit Exam Secretary

Internal Revenue Service
07.1987 - 01.2014

Intermediate Accounting I & II, Systems Auditing, Advanced Accounting I, Managerial Accounting -

Strayer University

Introduction to Computers, Typing I, Introduction to Composition, Business Mathematics, Human Relations & Motivation, Business Law I, Basic Accounting, Principles of Account I & II, Introduction to Word Processing -

Trident Technical College

Public Speaking, Elementary Algebra -

Charleston Southern University

Similar Profiles

CREATE PROFILE
Angela Hitson