Angela Hobbs
Assistant manager
804 Broad reach road ,Chesapeake, Va
Summary
Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience,Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions.. Excels in adapting to fast-paced environments and driving technological advancements. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Store Associate GS-1101-04 -This Is a Federal Job
Defense Commissary Agency
09.2017 - Current
- Trained new associates on store procedures, promoting teamwork and operational efficiency.
- -Operate electronic checkout system, makes change, and verifies change fund and amount of currency received during an assigned shift.
- -Periodically check cash registers drawers to ensure prevent extensive fund accumulation.
- -Trained at turning on the master cash control processor and setting up the office terminals for the days business.
- -Issue change to cashiers.
- -Manage change machines ensuring proper amounts of cash and coins are available.
- -Maintains adequate stock and keeps shelves neat and orderly.
- -Assist customers by answering questions concerning prices, identification, and location of items.
- -Bag and seal cash and checks and make up change list for secure pick up and deposit.
- -Count cash and negotiable instruments and to prepare an accountability report.
- -Verify cashier records against total of change funds and sales records.
- -Receive and direct telephone calls or visitors.
- -Maintain files and post updates to manuals on policies, directives, and memoranda.
- -Perform routine, miscellaneous clerical work
- -Manage the self-check-out registers assisting customers in the correct prices
- - Participates in planning and conducting inventories and assist customers with their purchases.
- -Change register tape, and clear routine equipment and scanning jams on register
- -Balance safe, order money to operate the store and make tills for the cashiers.
- -Plan employee breaks and lunches
- -Completed Click-to-go orders and used database to complete paperwork to edit inventory levels and contact customers
- -Operated a Hand-held terminal to edit inventory level for damaged and expired items
- -Created prices for marked down damaged items
- -Assist CAO Technicians and upper management when needed to physically check various stock levels and shelf locations...checked in vendors with handheld terminal for accuracy counts. monitoring employees for theft and paying attention to vendors.
- Supervisor: Sylvia Harris or Daniel Enrique (757-448-1440
- Okay to contact this Supervisor: yes
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Monitored customers for signs of security concerns and escalated issues to management.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Implemented store merchandising strategies to enhance product visibility and sales.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained inventory accuracy through regular stock checks and organization.
- Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
Service Lead
Food lion
01.2016 - 10.2017
- -Provided customer service and supervised/trained others in customer service
- -Performed customers returns, western union, money orders
- -Provided cashier change when needed, close tills at end of day… worked and stocked floor and with merchandise to sell… fronted shelves to prepare store for next day.
- Restock supplies needed from stock room
- Assigned work assignments to cashiers.
- -Key-holder and opened store for daily operations
- -Created change funds and would request funds to maintain levels in the safe
- -Count cash using cash counting equipment and used database to prepare an accountability report.
- -Verify cashier records against total of change funds and sales records
- -Receive and direct telephone calls for customers and store associates
- Supervisor: Sharon (1-214-534-6489)
- Okay to contact this Supervisor: Yes
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Oversaw daily operations, ensuring team adherence to safety protocols and quality standards.
- Trained and mentored staff on best practices for workflow efficiency and productivity enhancement.
- Coordinated cross-functional teams to resolve operational challenges and optimize resource allocation.
- Implemented process improvements that streamlined operations and reduced turnaround times.
Assistant Store Manager
CHKD Thrift Store
01.2014 - 10.2015
- Implemented inventory management systems, optimizing stock levels to meet customer demand.
- Processed funds for opening and closing shift cash draws as well as created change funds
- Organized and processed products
- Created sales tags and prices for products
- Operate safe to give change to cashier as needed
- Provided customer service and returns as needed
- Resolved customer inquiries and issues promptly, enhancing overall shopping experience.
- Supervisor: Sharon (1-214-534-6489)
- Okay to contact this Supervisor: Yes
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw inventory management systems, reducing discrepancies and improving accuracy.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Manager, Merchandising
Walgreens
12.2005 - 11.2013
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Supervised and trained other employees on this area working in the department and on the floor or unloading the truck and stocking the floor.
- Supervised ordering with venders maintained adequate supplies kept all supplies stocked and storage area full and maintained. Had huddle group meetings with employees when there shift starts give them a daily of what jobs that need to be done and planned for day are written on clipboard.
- -
- Sighing department of the truck to employees to be put up. -Performed PRICE CHANGES and ORDERING in computer database
- -Operated Hand-held terminal to check prices, BOH, and generate reports
- - Created schedule for employees.
- -COMMUNTED WITH VENDERS AND UPPER MANAGEMENT TO MAINTAIN INVENTORY LEVELS
- -Performed all needed store operations as needed
- -Maintained and handled cash for change fund and registers for the store
- Supervisor: Magalia Pattison (757-846-6229)
- Okay to contact this Supervisor: Yes
- Streamlined operational processes to enhance efficiency and reduce delays.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Analyzed inventory management systems to optimize stock levels and minimize waste.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Analyzed sales data to identify trends, informing decision-making for merchandising strategies.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
High School Diploma -
Diamond High School
Anchorage, AK, United States06.1986
Skills
- Stocking produce department and merchandise items to sale making fruit cups and vegetables trays to increase sales
- Monitoring temperature in the cooler and vender cooler to keep from loosing products
- Receiving produce truck and receiving products and checking paperwork for count and damage products
- Doing inventory at the end of mouth for counts and weight on products
- Ordering salads and MGP for products and checking paperwork, vendor credit price adding products on sale for add entering paperwork in computer
- Teaching safety when cutting for produce department and merchandise and fowling safety rules
- Greeting and helping customers making them feel welcome making sure floor not empty and that employees are putting products on floor
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Returns and exchanges handling
- Organization
- Active listening techniques
- Flexible schedule adaptability
- Time management mastery
- Team leadership
- Product knowledge expertise
- Honest and dependable
- Friendly and helpful
- Cash drawer management
- Customer needs assessment
- POS systems
- POS system operation
- Loss prevention awareness
Language Skills
English
Spoken: Advanced
Written: Advanced
Read: Advanced
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Additional Information
- Received outstanding evaluation ever since I have been in produce.
- I make the produce department 2 grand a month preparing fruit and vegetables trays to sale.
received outstanding on evaluation
Increased sales in the department above the inventory goal.
when inventory is done.
Timeline
Store Associate GS-1101-04 -This Is a Federal Job
Defense Commissary Agency
09.2017 - Current
Service Lead
Food lion
01.2016 - 10.2017
Assistant Store Manager
CHKD Thrift Store
01.2014 - 10.2015
Assistant Manager, Merchandising
Walgreens
12.2005 - 11.2013
High School Diploma -
Diamond High School