Angela Hoeft
Montgomery
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
The Home Depot Store
10.2024 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Sales Associate
General Nutrition Center
01.2020 - 10.2024
- Maintain inventory of popular supplements and supplements
- Worked closely with new customers to help them understand the importance of supplements
- Assess customer needs and recommending the right supplements
- Assist in developing stores marketing and finding appropriate places for displays
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
General Nutrition Center
01.2020 - 10.2024
- Maintain inventory of popular supplements and supplements
- Worked closely with new customers to help them understand the importance of supplements
- Assess customer needs and recommending the right supplements
- Assist in developing stores marketing and finding appropriate places for displays
Real Estate Agent
Doug Erdy Group
01.2017 - 01.2018
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Administrative II
Cmi Lighting & Electrical
01.2007 - 01.2009
- Oversee other administrative staff, Receptionist and Billing Clerk
- Assist Presidents with proposals, contracts, faxing and other duties when assigned
- Maintain monthly on call list and update call center weekly
- Collections of all aged receivables on a weekly basis
- Open new work orders in Peachtree daily
- Run monthly preventive maintenance service orders for all properties and give to appropriate supervisor for dispatch
- Update Access with client information when necessary to include new client information
- Update and keep licensing book current
- Order office supplies when needed
- Open and maintain all Miss Utility tickets when requested
- Order cell phones and uniforms when requested
- Update employee phone list when necessary
- Keep track daily of Technicians completed work-orders (at the end of each day)
- Maintain office for a clean environment
- Research any billing questions from clients in a timely manner
- Manage inbound-outbound calls and resolve client inquiries
- Provide a broad range of general office duties that include but are not limited to; greeting visitors, entering daily work orders into Peachtree database, data entry, typing, filing, copying, scheduling deliveries, invoicing, billing, receiving and recording client payments, deposit of client monies, plus daily mail collection and disbursement
- Assist where needed and work on special projects as instructed
Child Support Enforcement Specialist
Manassas Child Support
01.2004 - 01.2006
- Prepare UIFSA packets to have support orders enforced and/or modified by out of state child support agencies
- Use collection procedures, including wage withholdings, liens in conjunction with other resources to locate absentee parents and enforce support order obligations
- Maintain extensive electronic and physical files to include updating APECS computer system for reference of case developments and preparing correspondence reports between states
- Conduct appointments/walk-in interviews with clients
Education
High School Diploma -
Gwynn Park
Brandywine, MDSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Sales expertise
Timeline
Customer Service Representative
The Home Depot Store
10.2024 - Current
Sales Associate
General Nutrition Center
01.2020 - 10.2024
Sales Associate
General Nutrition Center
01.2020 - 10.2024
Real Estate Agent
Doug Erdy Group
01.2017 - 01.2018
Administrative II
Cmi Lighting & Electrical
01.2007 - 01.2009
Child Support Enforcement Specialist
Manassas Child Support
01.2004 - 01.2006
High School Diploma -
Gwynn Park