ANGELA HOEHNE
Lynnwood,WA
Summary
Adept at elevating guest experiences through exceptional service and hospitality expertise, honed across roles at notable venues including Leny's Place. Excelled in team collaboration and inventory management, significantly enhancing efficiency and guest satisfaction. Proven track record in mentoring staff and implementing upselling techniques, showcasing a blend of strong work ethic and guest engagement acumen.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
28
28
years of professional experience
Work History
Server
Pumphouse Bar and Grill
03.2021 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Sip Wine Bar and Restaurant
06.2020 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Barons Xian Restaurant and Bar
08.2016 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender Server
Wedgwood Bar and Grill
02.2013 - 08.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Bar Lead
Leny's Place
02.1997 - 05.2013
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with the kitchen team to develop successful food pairings for featured drinks, enhancing the guest dining experience.
Education
Hospitality - Managment in Hotel And Restaurant
Restaurant Hotel Management
Bothell, WA06.1995
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Professional appearance
- High volume dining
- Team collaboration
- Order accuracy
- Suggestive selling
- Allergy awareness
- Tableside etiquette
- Inventory management
- Food and beverage pairings
- Upselling techniques
- Server training
Timeline
Server
Pumphouse Bar and Grill
03.2021 - 11.2024
Bartender
Sip Wine Bar and Restaurant
06.2020 - 02.2023
Bartender
Barons Xian Restaurant and Bar
08.2016 - 03.2020
Bartender Server
Wedgwood Bar and Grill
02.2013 - 08.2016
Bar Lead
Leny's Place
02.1997 - 05.2013
Hospitality - Managment in Hotel And Restaurant
Restaurant Hotel Management
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