Angela Holbrooks

Tacoma,NC

Summary

Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably as a Receptionist at JNK Accounting & Tax INC. Excelled in multitasking, prioritizing tasks, and enhancing client relations, demonstrating exceptional communication skills and a meticulous approach to recordkeeping. Proven track record of improving office efficiency and client satisfaction.

Overview

years of professional experience

Work History

Receptionist

JNK Accounting & Tax INC

03.2024 - Current

Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Managed multiple tasks and met time-sensitive deadlines.
Kept reception area clean and neat to give visitors positive first impression.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Confirmed appointments, communicated with clients, and updated client records.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained confidentiality of information regarding clients and company.
Corresponded with clients through email, telephone, or postal mail.
Sorted, received, and distributed mail correspondence between departments and personnel.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Helped office staff prepare reports and presentations for internal or client-related use.
Collected Type payments, processed transactions and updated relevant records.
Scheduled office meetings and client appointments for staff teams.
Organized, maintained and updated information in computer databases.

Assistant Store Leader

7-Eleven

02.2021 - Current

Created staff schedules, approved requested time off and updated reports.
Managed team workload to reach production targets.
Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Assisted with general maintenance of store to keep environment perpetually clean and presentable.
Mentored employees to help improve skills and enable team members to become peak performers on job.
Trained new-hires on type procedures to better service customers.
Built relationships with team members to encourage willingness to address concerns and issues.
Answered product questions and assisted customers in selection and checkout.
Answered questions about store policies and addressed customer concerns.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
Supervised daily operations by directing customer service, inventory and sales operations.
Educated and trained staff to equip with knowledge about products, customer service and store policies.

Intake Specialist

Tacoma Pro Bono

09.2019 - 03.2020

Completed intake assessment forms and filed clients' charts.
Answered phone calls and provided new clients with required paperwork to initiate service.
Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Assessed clients' needs and determined eligibility for intake services.
Maintained accurate, up-to-date client records for reliable reference and communications.
Supported office staff and operational requirements with administrative tasks.
Maintained accurate and up-to-date client records.

Education

Associate Of Applied Science - Paralegal Studies

Tacoma Community College, Tacoma, WA

12.2019

Skills

Scheduling
Bookkeeping
Mail distribution
Supply management
Clerical support
Record preparation
Business correspondence
Office administration
Document control
PC proficient
Documentation and reporting
Phone etiquette
Reception desk management
Office supply inventory control
Front desk operations
Meticulous and organized
Scheduling appointments
Calm demeanor

Correspondence distribution
Telephone skills
Time management
Customer/Client relations
Professional demeanor
Recordkeeping and bookkeeping
Basic accounting
Correspondence management
Data inputting
Administrative support
Mail handling
Office management
Multitasking and prioritization
Positive and professional
Verbal and written communication
Data entry
Customer and client relations
Calendar management

Timeline

Receptionist - JNK Accounting & Tax INC

03.2024 - Current

Assistant Store Leader - 7-Eleven

02.2021 - Current

Intake Specialist - Tacoma Pro Bono