Angela Holcombe
Tatum,TX
Summary
To work for a company or office that offers increasing job responsibilities and duties and that fosters a positive team atmosphere. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Office Manager
Cheyenne Motor Co.
01.2000 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
Owner/Office Administration
AC3 Operating LLC
01.2018 - 01.2020
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
- Improved invoice processing efficiency by implementing an organized filing system and streamlining data entry tasks.
- Maintained accurate financial records by updating client information in accounting software and reconciling account balances regularly.
- Assisted in month-end closing procedures by preparing detailed reports of outstanding invoices and payment statuses for management review.
- Fostered positive relationships with clients as primary point-of-contact regarding any billing-related concerns or questions while providing exceptional customer service throughout interactions.
Front Office (Intern)
Dr. J de Graffenreid Dentristy
09.2017 - 01.2018
- Enhanced guest experience by efficiently managing front desk operations and promptly addressing inquiries.
- Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
- Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
HR Assistant/Payroll Clerk
Applied Consultants, Inc.
07.2014 - 01.2017
- Data Entry and Upkeep of Payroll Worksheet, Handle all unemployment claims and correspondence, Enter New Hires/Rehires into ADP Payroll System, Benetrac Benefits System, Manage the FLSA Report/Spreadsheet, Assist field employees with enrollments for benefits, paperwork questions, Upkeep of all employee files, ensuring paperwork was correct and that we were in compliance, Answer phones, filing
- Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Coordinated performance management processes, assisting managers in setting clear objectives for their teams and individuals alike.
- Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
- Collaborated closely with department heads to identify key skills gaps within their teams, supporting targeted training initiatives.
- Enhanced employee satisfaction by efficiently administering and managing benefits programs.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
- Collaborated with HR team to evaluate and select competitive health, dental, and vision insurance plans for employees.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Assistant to Executive Director/PR Management
Corpus Christi Symphony Orchestra
10.2013 - 05.2014
- Handled all board reports/financial reports, Scheduled auditions for instrumentalists, Handled all PR/Media relations such as Pops in the Park, Wine Mixers, etc., Updated web news/web page/advertisements, Ticket sales for concerts
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
Administrative Manager
T3 Energy Services
07.2011 - 10.2012
- Handled all paperwork and benefits enrollments for new hires, Managed office for distribution center, Created and closed out jobs, Maintained/Upkeep on special valve/tree assemblies for clients such as Chesapeake, NOV, etc), Scheduled product shipments, Managed inventory for facility/branches, Handled all Hiring/Interviews/Termination and all HR related duties for distribution center, Assisted Branch Manager in all tasks/endeavors
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Improved communication between departments for better collaboration and problemsolving.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.
- Assisted executive management with special projects as needed to support overall business objectives.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed daily database administration of PeopleSoft.
- Delivered performance reviews, recommending additional training or advancements.
Patient Access Rep (Hired as PRN)
Good Shepherd Medical Center
02.2011 - 07.2011
- Entered all ER patients into patient directory, Explained all HIPPA regulations/Medicaid/Insurance regulations/forms, Collected payments, Insurance Benefits Coordinator, Assist patients in ER/Triage
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Office Manager
Dr. Stephenson Medical Office
06.2010 - 02.2011
- Schedule Patient Appointments, Collect Payments, Inventory/Stock of medical Supplies, Open/Close Office, Manage/Balance Petty Cash, Upkeep of patient files, Prep medical rooms for evaluations/visits
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Art Department/Retail/Classified Advertising/Creative Services
Longview News Journal
06.2000 - 08.2005
- Create ads for newspaper for both retail and classified sections, Create spec ads/sales pieces for reps to use as sales tools, Design and create magazine/special sections for newspaper (Best of EastTexas/Homefinder/etc.), Assist in community advertising/events such as Best of East Texas, AlleyFest, Balloon Glow, etc), Design special sections for newspaper, Upload of special sections to newspaper web page, Track ads for newspaper and send to Lithograph department for Printing
- Boosted advertising revenue by developing and implementing effective classified ad strategies.
- Expanded market reach with targeted multimedia campaigns, resulting in increased brand awareness.
- Redesigned company logo and branding materials, establishing a cohesive corporate identity across various platforms.
- Designed event collateral including invitations, posters, and banners to generate buzz and boost attendance numbers.
- Developed custom illustrations for use in print advertisements and digital promotions, adding a unique artistic element to marketing materials.
- Met with customers to present mockups and collect information for adjustments.
- Applied knowledge of production to create high-quality images.
- Designed website layouts, templates, and unique branded looks.
Education
Graduated Oct. 2017 -
Eastex Dental Academy, LLC
Diploma -
Tatum High School, Tatum TX
01.1990
Skills
- Data Entry
- Employee Supervision
- Expense Reporting
- Staff Management
- Inventory Control
- Customer Service
- Administrative Support
- Staff Hiring
- Team Supervision
- Bookkeeping
- Office Management
- Scheduling and Calendar Management
- Payroll Processing
- Document Management
- Travel Coordination
- Human Resources
- Administrative Oversight
- Scheduling
- Clear Oral/Written Communication
- Excellent Multi-Tasking Ability
- Event Coordination
- Scheduling Coordination
- Mail Handling
- Documentation and Control
- Invoice Reconciliation
- Shipment Tracking
Licenses Certificates
RDA, Eastex Dental Academy, LLC, Radiology, Infection Control, Jurisprudence Healthcare Provider, Pro CPR
Dental Experience
Eastex Dental Academy, Longview Texas, 05/09/2017, 10/2017, This program was 90-95% hands on training. Call 903-232-2289 for more info., Radiology, Alginate Impressions, Sterilization, Pouring Models, Chairside Assisting, Four & Six Handed Dentistry, Operatory Setup/Operatory turn over, Making Provisional Coverage, Charting and Treatment Planning
References
- Fred Mahaffey, Owner/Cheyenne Motor Co., 903-235-3733
- Kayla Flores, Benefits Manager/Applied Consultants, 903-808-0925
- Brady Stilwell, Copy Technician, East Texas Copy Systems, 903-738-1846
Timeline
Owner/Office Administration
AC3 Operating LLC
01.2018 - 01.2020
Front Office (Intern)
Dr. J de Graffenreid Dentristy
09.2017 - 01.2018
HR Assistant/Payroll Clerk
Applied Consultants, Inc.
07.2014 - 01.2017
Assistant to Executive Director/PR Management
Corpus Christi Symphony Orchestra
10.2013 - 05.2014
Administrative Manager
T3 Energy Services
07.2011 - 10.2012
Patient Access Rep (Hired as PRN)
Good Shepherd Medical Center
02.2011 - 07.2011
Office Manager
Dr. Stephenson Medical Office
06.2010 - 02.2011
Art Department/Retail/Classified Advertising/Creative Services
Longview News Journal
06.2000 - 08.2005
Office Manager
Cheyenne Motor Co.
01.2000 - Current
Graduated Oct. 2017 -
Eastex Dental Academy, LLC
Diploma -
Tatum High School, Tatum TX