ANGELA HOLLIDAY
Cincinnati,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable while successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Personal Trainer
Training Nest LLC
07.2020 - Current
- Founded and successfully built a personal training business, developing comprehensive business and marketing plans that led to a steady increase in client base and revenue growth.
- Developed and implemented client retention strategies that significantly increased long-term client loyalty, driving sustained revenue growth and enhanced client satisfaction.
- Supervised and mentored a team of personal trainers, ensuring high standards of client service and professional development, which resulted in improved team performance and client satisfaction.
- Designed and implemented customized fitness programs aligned with clients' individual needs and goals, enhancing client satisfaction and long-term engagement.
Restaurant Manager/Bartender
Good NU Hospitality
06.2017 - 12.2022
- Led and directed team members on effective methods, operations, and procedures.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Account Manager
Compete Now Website Design
06.2018 - 03.2020
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Administrative Assistant
Massachusetts Dermatology Associates
09.2016 - 06.2018
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
Bachelors Of Science - Health Sciences
University of Massachusetts - Boston
Boston, MA12.2016
Skills
- Client Engagement
- Cost Control and Analysis
- Business Management and Development
- Business Growth and Retention
- Converting Leads
- Customer Service
- Advertising
- Sales Development
- Data Entry
- Calendar Management
Timeline
Personal Trainer
Training Nest LLC
07.2020 - Current
Account Manager
Compete Now Website Design
06.2018 - 03.2020
Restaurant Manager/Bartender
Good NU Hospitality
06.2017 - 12.2022
Administrative Assistant
Massachusetts Dermatology Associates
09.2016 - 06.2018
Bachelors Of Science - Health Sciences
University of Massachusetts - Boston