Angela Holmes

• Assisted in managing trade account relationships and customer inquiries.
• Maintained accurate records of client interactions and transactions within CRM system.
• Participated in training sessions to enhance product knowledge and customer service skills.
• Qualified and contracted new B2B customer accounts.
• Leveraged strong relationship-building skills to establish rapport with Trade Customers.
• Provided expert guidance on product offerings, enabling clients to make informed purchasing decisions based on their unique requirements.
• Consistently met and exceeded the monthly average sales goal of $400,000
• Maintained detailed records of all client interactions, ensuring accurate tracking of account progress and facilitating timely follow-up communication as needed.
• Consistently met or exceeded quarterly sales targets by skillfully managing a diverse portfolio of trade accounts in the Design/Build industry.
• Resolved problems trade customers to maintain relationships and increase return customer base.

SALES:

• Developed and maintained strong client relationships to drive account retention and satisfaction.
• Managed sales pipeline effectively, ensuring timely follow-up on leads and opportunities.
• Created tailored proposals based on client needs, resulting in increased engagement and conversion rates.
• Leveraged CRM tools to track sales activities and maintain accurate records of customer interactions.
• Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
• Consistently met or exceeded quarterly sales targets of $750,000
• Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
• Strategically prioritized workload based on account size, potential revenue gains, or risk factors affecting success.
• Cultivated productive relationships and maintained quality communications with trade accounts to maximize client retention.

SALES MANAGEMENT:

• Managed 20+ sales specialists for 3 years of my career at Build.com by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Collaborated with cross-functional teams to streamline sales processes and improve operational efficiency.

• Assisted customers with product selection, providing exceptional service and enhancing shopping experience.
• Operated deli equipment safely and efficiently, ensuring compliance with health regulations.
• Maintained cleanliness and organization of deli counter, promoting a safe work environment.
• Prepared high-quality deli products, adhering to company standards for taste and presentation.
• Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
• Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.