Waitress
Little Pete's Restaurant
Philadelphia, PA
09/05/12 - 01.2023
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Performed basic math calculations when computing bills for customers' meals.
- Served alcoholic beverages responsibly in accordance with state laws.
- Informed customers of daily specials and signature menu items.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Greeted guests and answered questions about menu items.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and answered questions regarding items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Bussed tables as needed during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Replenished beverages when necessary.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Trained new employees to perform duties.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Brought food and beverages to tables in a timely manner.
- Assisted with setting up the dining area before shift began.
- Set up tables in between patrons to reduce wait times.
- Prepared checks accurately and processed payments promptly.
- Filled condiments and napkin containers during slack periods.
- Took orders from patrons accurately and efficiently.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Demonstrated knowledge of wine selection, pairings, vintages.