Angela Hoover
Administration/Medical
San Diego,CA
Summary
Enthusiastic and eager to help hospital increase efficiency and improve patient service by providing exceptional support. Hardworking, methodical and able to handle any challenge.
Dedicated Patient Account Representative bringing 5+ years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Patient Account Representative
Cedar Valley Medical Specialists P.C
Waterloo, IA
06.2015 - Current
- Generated detailed reports outlining billing, flagged items and other important data.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
- Processed refunds, disbursements and payments.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
- Did Electronic Banking
- Posted all patient payments, and got it ready for the bank deposit.
- Talked to patients on the phone assisting them with their accounts.
- Worked on my collection accounts/deceased que
- Taking patient payments over the phone or in the office
Front Desk Manager
Hampton Inn
Waterloo, IA
03.2018 - 03.2022
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Provided concierge services for guests as needed.
- Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
- Managed customer complaints and rectified issues to complete satisfaction.
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Adhered to company security and check-in policies and procedures and reported suspicious activity to the general manager.
- Resolved guest complaints promptly and addressed concerns.
- Worked to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Addressed and welcomed guests to business per day, improving overall customer service and engagement.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Oversaw cash and credit card payment transactions at the front desk.
Collection Customer Service Representative
CBE Companies Inc.
Waterloo, IA
05.2011 - 06.2015
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Routinely contacted account holders with balances over [Number] days past due to resolve delinquencies.
- Accepted and processed customer payments and applied toward account balances.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered inbound/outbound calls to answer customer questions.
- Earned reputation for good attendance and hard work.
- Talked with people that were defaulted on student loans to help them to set up a payment plan.
Education
Associate of Arts - Business Administration
Hawkeye Community College
Waterloo, IA12.2011
Skills
- Coding
- Efficiency
- Payment processing
- Excellent judgment
- Medical billing
- Appointment confirmation
References
References available upon request.
Timeline
Front Desk Manager
Hampton Inn
03.2018 - 03.2022
Patient Account Representative
Cedar Valley Medical Specialists P.C
06.2015 - Current
Collection Customer Service Representative
CBE Companies Inc.
05.2011 - 06.2015
Associate of Arts - Business Administration
Hawkeye Community College
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