Angela Hoover
Bridgeport,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Online Grocery Associate
Walmart
11.2019 - 01.2024
- Updated inventory and production information using warehouse management systems and scanner guns.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Povided customer service support.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Answered customer questions and provided store information.
- Arranged and stocked new merchandise following placement directions.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Organized store by returning merchandise to proper areas and restocked displays.
- Operated equipment such as scanners and scales correctly during checkout process.
- Greeted customers to determine wants or needs.
- Ensured compliance with company safety regulations at all times while on the job.
- Organized backroom areas to maintain a clean and organized work environment.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Stylist
SmartStyle / Regis
05.2014 - 01.2018
- Assisted in scheduling appointments, answered phones, and managed bookkeeping duties.
- Collected payment from customers and scheduled next appointments.
- Performed administrative tasks such as filing client records and ordering supplies.
- Sanitized tools, followed safety standards and kept salon clean and safe.
- Maintained accurate inventory counts throughout the day to ensure sufficient supply levels were available.
- Scheduled appointments for customers using internal software system.
- Beautified customers by performing facials and waxing.
- Prepared workstations for upcoming appointments by setting up styling chairs with necessary towels and tools.
- Managed cash register operations including making change, balancing register drawer at end of shift.
- Distributed business cards outside of salon to generate new business.
- Performed light receptionist duties such as checking clients out upon completion of services rendered.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
Stylist
Best and Company
01.2009 - 01.2014
- Salon Downtown/ camillus 315-423-0131 - Cuts, colors, hilights, mens childrens cuts, microdermabrasion, facials, mani, pedis, waxing and extentions
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
Dejon’s Hair Design
08.2008 - 10.2009
- 652-3143 - clipper cuts, blowouts, color, foils, etc -managed and took care of all customer issues ,etc -sold retail, held promotions, sent out emails for monthly specials
The Concept Salon & Spa
10.2007 - 07.2008
- Completed dimensional color, cutting, manicure and pedicure services, hand massages to clients waiting -suggested products and sold retail… took Aveda education
Benoits Coiffures 3795
04.2004 - 10.2007
- Apprenticed right out of beauty school for a year then moved to commission, learned everything from the owner and satellite school in Geneva, NY -built a great career within two years, worked on Sundays by myself with specials to help built up clientele -did dimensional hair color, trend cutting, perms, blow outs, updos, prom bridal makeup, manicures and pedicures, facials, mini facials, girl bday parties, waxing, the reception desk, scalp massages and hand massages, etc
- Other Experience
- Basic computer and internet skills, salon biz and similar salon booking programs
Education
Phillips Hairstyling Institute West
Genesee, Syracuse, NY01.2004
Henninger High school
Robinson, Syracuse, NY01.1998
Skills
- Workplace Safety
- Preparing Reports
- Relationship Building
- Cross-Functional Teamwork
- Customer Interaction
- Order Fulfillment
- Courteous and Professional
- Customer Service
- Customer Engagement
- Shipment Processing
- Computer Skills
- Complex Problem-Solving
- Flexible scheduling
- Order Accuracy
- Complaint resolution
Certification
- Cosmetology license - 2005 to current
Timeline
Online Grocery Associate
Walmart
11.2019 - 01.2024
Stylist
SmartStyle / Regis
05.2014 - 01.2018
Stylist
Best and Company
01.2009 - 01.2014
Dejon’s Hair Design
08.2008 - 10.2009
The Concept Salon & Spa
10.2007 - 07.2008
Benoits Coiffures 3795
04.2004 - 10.2007
Henninger High school
Phillips Hairstyling Institute West