Summary
Overview
Work History
Education
Skills
Timeline
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Angela Horn

Las Vegas,NV

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Timeshare Sales Representative

Eldorado Resorts
02.2024 - 09.2024
  • Streamlined the sales process by implementing new technologies and tools that increased efficiency and improved overall productivity.
  • Managed a high volume of leads efficiently, ensuring timely responses and nurturing prospects into satisfied customers.
  • Handled client concerns and resolved issues promptly, demonstrating a strong commitment to customer satisfaction and protecting company interests.
  • Collaborated with team members to develop innovative sales strategies, streamlining the sales process and boosting overall performance.

Disrupt Passenger Operations

Fleetcor Technologies
09.2022 - 01.2024
  • Assisted hotels with managing room blocks, facilitating billing procedures, and organizing passenger information for efficient check-in and stay experiences
  • Oversaw room block arrangements for airline passengers affected by weather or mechanical disruptions, ensuring seamless accommodations during unexpected travel delays
  • Managed refund and credit processing for passengers in relation to airline ticket purchases and hotel reservations, ensuring accurate and timely reimbursement
  • Acted as a liaison between airline and hotel staff to address and resolve passenger complaints and issues promptly, fostering positive guest experiences and satisfaction
  • Provided customer support and technical support to 25+ customers daily
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions

Food & Beverage Supervisor

Hilton Lake Las Vegas
08.2019 - 09.2020
  • Supervised a team of 30 staff members, ensuring high quality customer service and team performance - 10 million revenue yearly
  • Managed inventory and implemented cost-saving measures, resulting in a 10% decrease in expenses
  • Oversaw the execution of events, including banquets and private functions, with a focus on exceeding guest expectations
  • Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges
  • Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards

Assistant General Manager

Home 2 Suites by Hilton
03.2018 - 03.2019
  • Managed launch daily operations and supervised team of 30+ employees in a high-volume hotel - 3 million revenue
  • Developed and implemented strategies to increase sales and improve customer satisfaction
  • Conducted staff training, handled customer complaints, and resolved operational issues in a timely manner
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Analyzed customer feedback data to identify areas of improvement and develop solutions
  • Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in 18% decrease in waste

Education

College of Southern Nevada
Las Vegas, NV

Skills

  • Customer Service
  • Data Entry
  • Client Relationship Management
  • Inventory Control
  • Microsoft Office
  • ERP Systems
  • Sales Support
  • Client Relations
  • Workforce Planning
  • Computer literacy
  • Documentation review
  • Leadership
  • Problem Resolution
  • Food Handling
  • Safety Management
  • Revenue Management
  • Hotel Management
  • Travel Coordination

Timeline

Timeshare Sales Representative

Eldorado Resorts
02.2024 - 09.2024

Disrupt Passenger Operations

Fleetcor Technologies
09.2022 - 01.2024

Food & Beverage Supervisor

Hilton Lake Las Vegas
08.2019 - 09.2020

Assistant General Manager

Home 2 Suites by Hilton
03.2018 - 03.2019

College of Southern Nevada

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Angela Horn