Angela Horton
Lee's Summit,MO
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Front Office Patient Coordinator
Discover Vision Centers
Blue Springs And Lee's Summit Locations
03.2003 - 04.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
Insurance Coordinator/Medicare Customer Service Representative
Healthnet/ Healthnet Senior Excel
Kansas City, MO
06.1999 - 11.2002
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Front Office Receptionist
Orthopedic Associates Of Kansas City
Independence, MO
03.1992 - 06.1999
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
Education
High School Diploma -
Center High
Kansas City, MO05.1990
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Organizational Skills
- Relationship Building
- HIPAA Compliance
- Scheduling
- Proficient in Nextgen
Certification
- CPSS (Certified Patient Service Specialist) Certification, Discover Vision Centers - January 2020 to April 2024
Timeline
Front Office Patient Coordinator
Discover Vision Centers
03.2003 - 04.2024
Insurance Coordinator/Medicare Customer Service Representative
Healthnet/ Healthnet Senior Excel
06.1999 - 11.2002
Front Office Receptionist
Orthopedic Associates Of Kansas City
03.1992 - 06.1999
High School Diploma -
Center High