Dynamic Quality Patient Navigator with a proven track record at United Health Care, excelling in patient advocacy and service-oriented administration. Recognized for exceptional customer service and adept at managing complex care plans while ensuring HIPAA compliance. Skilled in problem-solving and fostering strong interpersonal relationships to enhance patient experiences.
Overview
12
12
years of professional experience
Work History
Quality Patient Navigator Care Team Assistant
United Health Care /Optum
, Texas
11.2024 - 03.2025
My position here is remote, calling patients insuring they are getting the medications they are prescribed in a timely manner and conference calling with pharmacist and physicians to make appointments and counseling with patients about medications
Completing health risk assessments as a Quality patient navigator care team assistant, my contract ends soon
Screened patients for eligibility for state, local and federal assistance programs.
Collaborated with clinical and administrative staff to meet patient needs.
Confirmed patients received necessary support services such as medical care, housing and public benefits.
Contacted patients to provide appointment reminders.
Maintained accurate records of patient interactions and outcomes in electronic health record systems.
Acted as an advocate for vulnerable populations who may have difficulty accessing needed services.
Completed day-to-day duties accurately and efficiently.
Recognized by management for providing exceptional customer service.
Handled confidential paperwork related to patient care plans, insurance forms.
Followed up with physicians on outstanding orders related to patient care plans.
Facilitated communication between physicians, specialists, nurses, social workers, insurance companies, employers.
Customer Service Representative/Order Entry
OMAHA STEAKS
11.2023 - 01.2024
Worked Remotely
Crafted content to emphasize available discounts
Handled confidential financial transactions such as credit card payments or refunds securely
Provided assistance with setting up new accounts for customers who had not previously done business with the company
Sold or recommended products or services to suit client needs
Resolved customer complaints and issued refunds as needed
Met or exceeded customer service metrics by providing excellent customer support
Answered incoming calls from customers regarding product availability, pricing, order status and other related issues
Maintained accurate records of customer interactions using computer systems
Resolved customer inquiries, complaints, problems and requests in a timely manner
Customer Service/IT Assistant
DIsh Network
07.2021 - 07.2023
Remote position managing high call volume back to back calls assisting in account management and troubleshooting satellite cable systems with customers in a one call resolution
Set-up technician visits when required
Emphasized specific products features that would stand out to customers, tailored to their specific needs
Processed payments, answered billing questions
Attended coaching/team meetings and effectively communicated with other employees and management to ensure goals were reached
Configured and maintained network hardware such as routers, switches, firewalls, servers, and other devices
Kept software patched and licenses up to date
Answered user inquiries to resolve computer software or hardware operation problems
Maintained records of data communication transactions, problems, and remedial actions or installation activities
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
Recommended changes to improve systems and network configurations
Conducted workflow analysis, space design or cost comparison analysis
Office Management/Production Scheduler
Krestmark Industries
10.2012 - 05.2017
Handled incoming calls and directed callers to appropriate department or employee
Maintained positive working relationship with fellow staff and management
Managed all aspects of invoices from start to finish
Routed Deliveries 13 trucks 10 to 20 stops per truck daily
Scheduled Deliveries with customers
Dispatching and me sheet management
Maintained a clean and organized office and work environment
Implemented and enforced company policy and regulations to enhance department operations
Established and maintained professional business relationships between clients and company personnel
Order entry
Supported sales agents and field representatives
Created production schedule for supervisors in the warehouse
Scheduled and confirmed appointments
Inventory of windows
Typed printed and made delivery route sheets for drivers daily
Assigned tasks to appropriate personnel based on their skill level and availability
DOT rules and regulations acknowledgement
Monitor weather and road conditions
Create and maintain records of driver and vehicle maintenance, gas usage etc
Monitor and update vehicle locations electronically
Maintain records of all deliveries
Keep track of all shipments to provide on time shipments and deliveries
Education
The Family Of God, Knowing Jesus, God Has Spoken, Thoughtfulness and Integrity
World Bible School
01.2013
Ready, Set, Goals Seminar
World Bible School
Corpus Chris, Texas
01.2012
Microsoft Word Expert -
CCA Americas Leader
Bridgeport, Texas
01.2011
Basic Computer Integrated Systems Certification -
CCA Americas Leader
Bridgeport, Texas
01.2011
General Education Diploma - Allrequired
Texas Education Agency
other
01.2009
Skills
Service-Oriented Administration
Strong Interpersonal Skills
Customer Experience Management
Office Operations Management
Customer Support Specialist
Business Skills
Report Generation
Sales
Call center experience
Technical Support
Microsoft Office
CRM Software
Problem Solving Abilities
Multi-Tasking
Script Reading
Data Entry
Troubleshooting
HIPAA Laws
Payment Processing
DOT inspection
Complaint Handling
Patient advocacy
Appointment scheduling
Documenting and recording information
Resource allocation
Patient confidentiality and data security
Care plan recommendations
Interpreting physician orders
Timeline
Quality Patient Navigator Care Team Assistant
United Health Care /Optum
11.2024 - 03.2025
Customer Service Representative/Order Entry
OMAHA STEAKS
11.2023 - 01.2024
Customer Service/IT Assistant
DIsh Network
07.2021 - 07.2023
Office Management/Production Scheduler
Krestmark Industries
10.2012 - 05.2017
The Family Of God, Knowing Jesus, God Has Spoken, Thoughtfulness and Integrity