Job Search Status
Open to workDesired start date: Flexible
Open To Work
ANGELA HORTON
Fort Worth,USA
Work Preference
Summary
Dynamic Quality Patient Navigator with a proven track record at United Health Care, excelling in patient advocacy and service-oriented administration. Recognized for exceptional customer service and adept at managing complex care plans while ensuring HIPAA compliance. Skilled in problem-solving and fostering strong interpersonal relationships to enhance patient experiences.
Overview
12
12
years of professional experience
Work History
Quality Patient Navigator Care Team Assistant
United Health Care /Optum
, Texas
11.2024 - 03.2025
- My position here is remote, calling patients insuring they are getting the medications they are prescribed in a timely manner and conference calling with pharmacist and physicians to make appointments and counseling with patients about medications
- Completing health risk assessments as a Quality patient navigator care team assistant, my contract ends soon
- Screened patients for eligibility for state, local and federal assistance programs.
- Collaborated with clinical and administrative staff to meet patient needs.
- Confirmed patients received necessary support services such as medical care, housing and public benefits.
- Contacted patients to provide appointment reminders.
- Maintained accurate records of patient interactions and outcomes in electronic health record systems.
- Acted as an advocate for vulnerable populations who may have difficulty accessing needed services.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Handled confidential paperwork related to patient care plans, insurance forms.
- Followed up with physicians on outstanding orders related to patient care plans.
- Facilitated communication between physicians, specialists, nurses, social workers, insurance companies, employers.
Customer Service Representative/Order Entry
OMAHA STEAKS
11.2023 - 01.2024
- Worked Remotely
- Crafted content to emphasize available discounts
- Handled confidential financial transactions such as credit card payments or refunds securely
- Provided assistance with setting up new accounts for customers who had not previously done business with the company
- Sold or recommended products or services to suit client needs
- Resolved customer complaints and issued refunds as needed
- Met or exceeded customer service metrics by providing excellent customer support
- Answered incoming calls from customers regarding product availability, pricing, order status and other related issues
- Maintained accurate records of customer interactions using computer systems
- Resolved customer inquiries, complaints, problems and requests in a timely manner
Customer Service/IT Assistant
DIsh Network
07.2021 - 07.2023
- Remote position managing high call volume back to back calls assisting in account management and troubleshooting satellite cable systems with customers in a one call resolution
- Set-up technician visits when required
- Emphasized specific products features that would stand out to customers, tailored to their specific needs
- Processed payments, answered billing questions
- Attended coaching/team meetings and effectively communicated with other employees and management to ensure goals were reached
- Configured and maintained network hardware such as routers, switches, firewalls, servers, and other devices
- Kept software patched and licenses up to date
- Answered user inquiries to resolve computer software or hardware operation problems
- Maintained records of data communication transactions, problems, and remedial actions or installation activities
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Recommended changes to improve systems and network configurations
- Conducted workflow analysis, space design or cost comparison analysis
Office Management/Production Scheduler
Krestmark Industries
10.2012 - 05.2017
- Handled incoming calls and directed callers to appropriate department or employee
- Maintained positive working relationship with fellow staff and management
- Managed all aspects of invoices from start to finish
- Routed Deliveries 13 trucks 10 to 20 stops per truck daily
- Scheduled Deliveries with customers
- Dispatching and me sheet management
- Maintained a clean and organized office and work environment
- Implemented and enforced company policy and regulations to enhance department operations
- Established and maintained professional business relationships between clients and company personnel
- Order entry
- Supported sales agents and field representatives
- Created production schedule for supervisors in the warehouse
- Scheduled and confirmed appointments
- Inventory of windows
- Typed printed and made delivery route sheets for drivers daily
- Assigned tasks to appropriate personnel based on their skill level and availability
- DOT rules and regulations acknowledgement
- Monitor weather and road conditions
- Create and maintain records of driver and vehicle maintenance, gas usage etc
- Monitor and update vehicle locations electronically
- Maintain records of all deliveries
- Keep track of all shipments to provide on time shipments and deliveries
Education
The Family Of God, Knowing Jesus, God Has Spoken, Thoughtfulness and Integrity
World Bible School
01.2013
Ready, Set, Goals Seminar
World Bible School
Corpus Chris, Texas01.2012
Microsoft Word Expert -
CCA Americas Leader
Bridgeport, Texas01.2011
Basic Computer Integrated Systems Certification -
CCA Americas Leader
Bridgeport, Texas01.2011
General Education Diploma - Allrequired
Texas Education Agency
other01.2009
Skills
- Service-Oriented Administration
- Strong Interpersonal Skills
- Customer Experience Management
- Office Operations Management
- Customer Support Specialist
- Business Skills
- Report Generation
- Sales
- Call center experience
- Technical Support
- Microsoft Office
- CRM Software
- Problem Solving Abilities
- Multi-Tasking
- Script Reading
- Data Entry
- Troubleshooting
- HIPAA Laws
- Payment Processing
- DOT inspection
- Complaint Handling
- Patient advocacy
- Appointment scheduling
- Documenting and recording information
- Resource allocation
- Patient confidentiality and data security
- Care plan recommendations
- Interpreting physician orders
Timeline
Quality Patient Navigator Care Team Assistant
United Health Care /Optum
11.2024 - 03.2025
Customer Service Representative/Order Entry
OMAHA STEAKS
11.2023 - 01.2024
Customer Service/IT Assistant
DIsh Network
07.2021 - 07.2023
Office Management/Production Scheduler
Krestmark Industries
10.2012 - 05.2017
The Family Of God, Knowing Jesus, God Has Spoken, Thoughtfulness and Integrity
World Bible School
Ready, Set, Goals Seminar
World Bible School
Microsoft Word Expert -
CCA Americas Leader
Basic Computer Integrated Systems Certification -
CCA Americas Leader
General Education Diploma - Allrequired
Texas Education Agency