Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Angela Hoskins

Henderson,NV

Summary

Hardworking and punctual [Job Title] works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Overview

17
17
years of professional experience

Work History

Casino Cage Cashier

Terribles Road House
Pahrump, NV
12.2021 - 08.2024
  • Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
  • Balanced the cash drawer at the beginning and end of each shift.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Maintained an accurate record of all transactions in the casino's computer system.
  • Performed daily audits of all currency transactions for accuracy.
  • Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
  • Ensured that all cage operations were conducted in accordance with established policies and procedures.
  • Managed the payment of jackpots and other winnings to customers in a timely manner.

Shipping /Yard Hostler

Levis Strauss & Co
Henderson, NV
03.2023 - 03.2024
  • Inspected and monitored yard trucks for safety compliance.
  • Organized inventory of stock, supplies, and materials in the yard.
  • Assisted in loading, unloading of freight onto, from trucks using forklifts or pallet jacks.
  • Maintained accurate records of truck movements within the yard by utilizing a computerized tracking system.
  • Operated various types of material handling equipment safely and efficiently in order to move freight around the facility.
  • Verified accuracy of paperwork associated with shipments such as bills of lading, manifests, invoices.
  • Monitored fuel levels for all assigned vehicles throughout shift.
  • Managed time effectively by prioritizing tasks based on importance and urgency.
  • Followed standard operating procedures while performing job duties.
  • Kept work area clean at all times by sweeping floors, emptying trash cans.
  • Loaded material onto trucks and secured for transport.
  • Operated truck to transport trailers to and from DC docks for loading, unloading and storage purposes.
  • Conducted daily check on vehicle prior to shift start to identify mechanical defects.
  • Stacked pallets neatly to maintain organization of yard.

Care giver

Visiting Angels
01.2017 - 01.2019
  • Assisting residents with in home care
  • Light duty housekeeping, cleaning all areas of home
  • Assisting with daily hygiene and bathing habits
  • Meal preparation and cooking, set up and clean up
  • Washing dishes, doing laundry, vacuum sweep and mop all areas of home
  • Assisting residents with daily activities, beginning with their morning routine
  • Bathing and washing hair, drying and getting dressed for the day appropriate to the weather outside
  • Getting the resident to and from their private room for all meals and activities of the day
  • Changing briefs and clothing or bedding if necessary
  • Doing laundry and bedding on the days of week assigned for the cleaning of their rooms and laundry
  • Assisting in the kitchen if short staffed
  • Also assisting the manager and office staff if needed
  • Provided the residents with the daily dosing of medications at the intervals they where prescribed by their treating providers
  • Provided over the counter medications when the resident requested and had permissions from their primary doctors

Care giver/ Medtech

Inspirations Senior Living
01.2016 - 01.2017

Office Assistant/Insurance Specialist / Cashier

Pahrump Family Dental
01.2015 - 01.2016
  • Assisted daily with operations of the dental office
  • Daily duties consisted of putting the charts together for the next day and the insurance breakdown was verified and complete for the patients insurance company
  • Made sure that certain history was verified with the insurance company
  • Also called insurance companies to check on pre authorizations that were sent to the company for the pre approval of services diagnosed by the doctor for the day they are scheduled if not entered
  • Called patients that were on the schedule to confirm their appointments and also called patients to change the appointments when the doctor or hygienists were out of the office
  • Provided insurance information on the diagnosed treatment by the dentist to the patients from their treatment plans
  • Checked patients in and out through pay-pal, verified the procedures preformed as scheduled
  • Made sure the patients were sent reminders for the upcoming appointments
  • Made sure to send out where have you been cards for patients that have not been seen in a while
  • Sent out birthday cards to the patients of the practice
  • Reminded the office manager of orders that needed to be made as well as any office supplies needed
  • Helped with the change and going to the store for supplies needed
  • Helped with closing duties and nightly deposit, change bag and cleaning of the office at closing time.

Service Lead

AT&T
Las Vegas, NV
01.2008 - 01.2014
  • Assisted agents on the production floor when they needed help with the customer's of AT&T
  • Provided extra troubleshooting steps when agents get stuck on the calls
  • Make call backs as needed for members that need extra help and or for agents that need follow up to see if all the efforts to resolve issues where met
  • Provided support for the tools and operating systems that we used on the production floor
  • Also handled the escalation or request for supervisor calls from the production floor, took over the call tried to resolve issue without going to manager
  • Provided assistance to the managers for deep diving issues with in the metrics that we were graded on individually and for the team
  • Also provided feed back for upper management the assistant directors and director of the center
  • Created and made power point presentations for new work guides and for upcoming changes in our positions
  • Also worked under my manager as a shadow manager.

Customer Service

AT&T
Las Vegas, NV
01.2008 - 01.2014
  • Walking members through the registration and the process to set up the Internet connection in their home or office for the first time
  • Creating a case to document the interaction on every call
  • Properly diagnose and troubleshoot the issue the member is complaining about and find a resolution to the problems they are faced with the connections in their home or office
  • Properly guiding the member to set up and create a home page the email and or email client as well as a wireless connection with the Internet
  • Giving member self help web sites and as well as showing them how to maintenance the Internet browser and the issue with the connection
  • How and what to look for on the modem so they know what the issue is or what might be creating the problem with the connection.

Triage Team

AT&T
Las Vegas, NV
01.2010 - 01.2013
  • Assisted the center with handling internal escalations for the members of AT&T who have chronic issues with the Internet connections to the equipment in the home or office
  • Followed the issues from the beginning to the end to meet the expectations and satisfaction of the member
  • Reached out to all internal departments and groups that could resolve the issues once and for all
  • Also once a resolution was provided their would be follow up calls once a week for one month to make sure no further issues would arise.

Cashier/ Personal Assistant/ Management

The Alien Cathouse
01.2019
  • Daily counting of the money drawer in office and at the bar
  • Daily cleaning of the establishment
  • Daily cleaning of the Bungalows that were rented
  • Daily paperwork prepared and sent to the three email addresses provided by management
  • Inventory of the products sold and liquor from the bar that was used daily
  • Cleaning and preparing of the salad bar and the dinner meal that was provided daily
  • Preparing of the weekly menu for meals made daily
  • Prepared the grocery list for the weekly meals and anything that was needed for cleaning and or maintenance
  • Grocery shopped for the house weekly Prepared schedule for the upcoming month for all employees
  • Prepared the rooms for the ladies on their tours
  • Helped secure the transportation for the Ladies and the gentlemen going to and from our establishment
  • Provided weekly schedules for the ladies whom needed Doctors appointments, sheriff's cards or rides for errands
  • Provided weekly list of liquor that was needed for the establishment to the owner via email and picture messaging
  • Was available and in group chat 24 hours for the establishment.

Education

Pahrump Academy of Dental Assisting
12.2015

Academy of Hair Design
12.2001

National Academy of Beauty Arts
12.2000

Grabber School of Hair Design
12.1999

Coconino Community College
12.1996

Williams High School
12.1993

Skills

  • Accounts Payable
  • Bookkeeping
  • Collections
  • Deposits
  • Export & Import Email
  • Mac Operating Systems
  • Payroll
  • Typing
  • Windows Me- Vista
  • Cash Drawer Balancing
  • Compliance Monitoring
  • Accountability
  • Security awareness
  • Financial Recordkeeping
  • Credit card processing
  • Strong Ethics
  • Currency conversion
  • Cashiering experience
  • Currency counting
  • Money security
  • Internal controls compliance
  • Foreign currency exchanges
  • Stress management techniques
  • Records Maintenance
  • Cash balancing
  • Cash Handling
  • Inventory Oversight

References

  • Michelle Barnett, 8000 Spring Mountain Rd, Las Vegas, Nevada, 89117, (702)488-3435
  • Mary Lawrence, 1321 E Bruce St, Pahrump, Nevada, 89048, (731)780-0207
  • Martha Munoz Castillo, 150 Wilber Way, Pahrump, Nevada, 89048, (702)413-8130
  • Norma Soltero, 7721 Homestead Rd, Pahurmp, Nevada, 89060, (702)321-4125
  • Valerie Hargrett, 2165 Oakdale Estates Court, Smyrna, Georgia, 30080, (702)491-7510

Languages

Spanish

Timeline

Shipping /Yard Hostler

Levis Strauss & Co
03.2023 - 03.2024

Casino Cage Cashier

Terribles Road House
12.2021 - 08.2024

Cashier/ Personal Assistant/ Management

The Alien Cathouse
01.2019

Care giver

Visiting Angels
01.2017 - 01.2019

Care giver/ Medtech

Inspirations Senior Living
01.2016 - 01.2017

Office Assistant/Insurance Specialist / Cashier

Pahrump Family Dental
01.2015 - 01.2016

Triage Team

AT&T
01.2010 - 01.2013

Service Lead

AT&T
01.2008 - 01.2014

Customer Service

AT&T
01.2008 - 01.2014

Pahrump Academy of Dental Assisting

Academy of Hair Design

National Academy of Beauty Arts

Grabber School of Hair Design

Coconino Community College

Williams High School

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Angela Hoskins