Angela Houle
Ventura,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Server
University Village Thousand Oaks
03.2023 - 10.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Detailed knowledge of specialized dietary needs/restrictions for seniors with Alzheimer's.
- Prep work on all side orders and assembled plates for 80+ residents per meal.
- Knowledge in restrictive food capabilities due to dysphagia.
- Very fast work environment with high and important attention to detail.
- Communication facilitator between residents and nurses for specialized dietary needs.
- Informed residents of ingredients, allergens, and restrictions to support sensible and safe menu choices.
- Trained new servers in company policies, resident service standards, and best practices for resident care.
- Listened to resident's needs and responded promptly to personalized service.
Private Caregiver
Human and Health Services Agency
09.2022 - 02.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Maintained clean, safe, and well-organized patient environment.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Dining Room Manager
Ventura Townehouse
02.2022 - 09.2022
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Led planning, set up and takedown for special events.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events.
- Verified prepared food met standards for quality and quantity before serving to residents.
Server
Matsutake Sushi and Steak
08.2020 - 01.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customer's questions, recommended items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bartender/Server
Tsunami Ramen
06.2020 - 01.2021
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Developed creative bar menus and drink recipes for the unique Thai fusion menu.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Dietary Aide
Ventura County Medical Center
12.2019 - 04.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Portioned and wrapped food to place directly on plates for service to patients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Serving Manager
Clearwater at Riverpark
06.2018 - 01.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular residents.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Developed unique events and special promotions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Assisted the culinary director with special events including obtaining a liquor license to construct a bar with specialized drinks.
- Organized and oversaw all special events including family days, private dinners, and religious events.
Education
High School Diploma -
Laurel Springs
Ojai, CABachelor of Science - Sociology
California State University, Channel Islands
Camarillo, CA06-2018
Associate of Arts - Social And Behavioral Science
Oxnard College
Oxnard, CA06-2016
Associate of Arts - Sociology
Oxnard College
Oxnard, CA06-2016
Skills
- Team member support
- Food safety
- Strong work ethic
- Multitasking and organization
- Positive and professional
- Special dietary requirements
- Customer service
- Hospitality service expertise
Timeline
Server
University Village Thousand Oaks
03.2023 - 10.2023
Private Caregiver
Human and Health Services Agency
09.2022 - 02.2023
Dining Room Manager
Ventura Townehouse
02.2022 - 09.2022
Server
Matsutake Sushi and Steak
08.2020 - 01.2021
Bartender/Server
Tsunami Ramen
06.2020 - 01.2021
Dietary Aide
Ventura County Medical Center
12.2019 - 04.2020
Serving Manager
Clearwater at Riverpark
06.2018 - 01.2020
High School Diploma -
Laurel Springs
Bachelor of Science - Sociology
California State University, Channel Islands
Associate of Arts - Social And Behavioral Science
Oxnard College
Associate of Arts - Sociology
Oxnard College
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