- I like trying new recipes and food trends
- Avid Reader
- Animal Care
- Blockchain Technology and Cryptocurrency
- Creative Writing
- Environmental Stewardship
- Wine Tasting
- Horseback Riding
- Animal Welfare Advocacy
Angela Houston
Las Vegas
Summary
Experienced in providing exceptional guest services and ensuring smooth event operations. Uses effective communication and problem-solving to enhance guest satisfaction. Knowledge of crowd management and operational efficiency ensures well-organized and enjoyable event atmosphere.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service & Guest Support
WeServe
11.2021 - Current
S.A.F.E. Management
12.2020 - Current
- Provided guidance, assistance, and safety oversight in busy environments, ensuring excellent guest experiences.
Freelance Tutor
Sage Tree Academy & Independent
02.2018 - Current
- Delivered customized tutoring in math, science, and English, boosting student test scores by an average of 15 points.
- Designed lesson plans, practice tests, and study materials tailored to individual student needs.
- Built student confidence and motivation through positive reinforcement and interactive techniques.
- Collaborated with parents, teachers, and administrators to assess progress and refine tutoring strategies.
Freelance Content Writer & Editor
Textbroker & Various Clients
06.2011 - Current
- Created SEO-optimized articles, product descriptions, and promotional content aligned with client guidelines.
- Developed engaging narratives for diverse audiences, increasing readership engagement.
- Proofread and edited content to ensure clarity, accuracy, and brand consistency.
Generative AI Trainer
Remotasks
03.2023 - 12.2024
- Annotated and reviewed data for AI training, ensuring high-quality model outputs.
Veterinary Receptionist
College Park Veterinary Hospital
02.2013 - 08.2014
- Managed appointment scheduling, client communication, and record-keeping using AVI mark.
- Supported daily administrative functions including billing, inventory, and logistics.
- Assisted visitors and clients, handling approximately 75 calls and 5-15 visitors per hour.
Emergency Veterinarian
Mt Pleasant Veterinary Emergency Care
01.2012 - 02.2013
- Performed orthopedic surgeries, including ACL repairs, fracture stabilization, and assisted with total hip replacements, overseeing recovery and therapy.
- Managed complex surgeries such as spays, neuters, splenectomies, foreign body removals, gastropexies, and biopsies.
- Conducted health assessments, diagnosed conditions, and prescribed treatments for small and exotic animals.
- Educated pet owners on health care, treatment protocols, and post-operative care.
- Managed an average of 17 cases per shift, ensuring high standards of care across diverse species including dogs, cats, snakes, ferrets, fawns, and raccoons.
Education
Bachelor of Science - Biology
Colorado State University
05.1992
Doctor of Veterinary Medicine - undefined
Colorado State University
06.1996
Skills
- Content Marketing & SEO Optimization
- Academic Tutoring (Math, Science, English)
- Curriculum Development & Lesson Planning
- Proofreading & Editing
- Brand Messaging & Promotional Content
- Research & Descriptive Writing
- Student Motivation & Progress Monitoring
- Online Platforms (Canvas, Video Conferencing)
- Veterinary Procedures & Animal Care
- Client Relations & Customer Service
- Organizational & Records Management
- Multilingual: Proficient in Spanish
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Active listening
- Problem resolution
Certification
Minor in English, Colorado State University — May 1992
Hobbies and Interests
Horseback riding (showing, jumping, dressage), Reading and continuous learning, Running and pet sitting
Additional Experience
- Developed and delivered tutoring programs, including standardized test prep, in-home and online sessions.
- Created study guides, quizzes, and instructional videos to diversify learning methods.
- Managed records and organized schedules across multiple roles.
Interests
Timeline
Generative AI Trainer
Remotasks
03.2023 - 12.2024
Customer Service & Guest Support
WeServe
11.2021 - Current
S.A.F.E. Management
12.2020 - Current
Freelance Tutor
Sage Tree Academy & Independent
02.2018 - Current
Veterinary Receptionist
College Park Veterinary Hospital
02.2013 - 08.2014
Emergency Veterinarian
Mt Pleasant Veterinary Emergency Care
01.2012 - 02.2013
Freelance Content Writer & Editor
Textbroker & Various Clients
06.2011 - Current
Doctor of Veterinary Medicine - undefined
Colorado State University
Bachelor of Science - Biology
Colorado State University
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