Angela Howard
Atlanta,GA
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Accustomed to working in stressful, high-volume call environment while providing efficient and accurate support.
Overview
10
10
years of professional experience
Work History
Connected Customer Specialist
Floor & Decor
02.2019 - Current
- Partner and collaborate with various departments within organization to educate and impact customer experience.
- Liaise with organization's internal and external partners to analyze customer feedback and develop programs effective to improve customer experience.
- Define and implement standards/procedures for ensuring optimal customer experience.
- Create enhancements to existing procedures to streamline processes and increase labor savings and customer satisfaction.
- Ability to conduct research to understand fundamental aspects of opportunities to determine root causes and execute strategic thinking to analyze and plan for future.
- Proactively explore ways to improve our customers shopping experience.
- Manage and work on special projects that impact customer experience.
- Assisted in training new employees and participated in cross-training with other departments.
- Responded to customer inquiries via phone, email and web-based platforms.
Customer Service Supervisor
Publix
02.2015 - 07.2018
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Maintained accurate, current, and compliant financial records by monitoring and addressing variances.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Completed bi-weekly payroll for 30 employees
- Conducted training and mentored team members to promote productivity and commitment to friendly service
Inventory Control Specialist
Toys "R" Us
08.2013 - 05.2015
- Used handheld devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Checked prices and calculated totals for accurate invoice processing.
Education
Real Estate
Barney Fletcher Schools
Atlanta10.2021
High School Diploma -
Mcnair High School
Atlanta, GA05.2007
Skills
- Corporate Visual Standards
- Brand Alignment
- Team Building
- Word, Excel, and Powerpoint Software Proficiency
- Clerical
- Written Communication
- Proficient in Salesforce, Five9, Back Office, POS
- Customer Interaction
- Critical Thinking
- Key Performance Indicators (KPI's)
- Interdepartmental Collaboration
Timeline
Connected Customer Specialist
Floor & Decor
02.2019 - Current
Customer Service Supervisor
Publix
02.2015 - 07.2018
Inventory Control Specialist
Toys "R" Us
08.2013 - 05.2015
Real Estate
Barney Fletcher Schools
High School Diploma -
Mcnair High School