Summary
Overview
Work History
Education
Skills
Timeline
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Angela Howell

Freeport,NY

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Overview

13
13
years of professional experience

Work History

Operations Administrative Lead

NYU Langone Laurelton Medical
03.2015 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
  • Enhanced team productivity through effective delegation of tasks and close monitoring of progress.

Front Desk Receptionist

Laurelton Medical Center
11.2013 - 03.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Assistant Manager

Charlotte Russe
11.2010 - 01.2014
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Associate of Arts -

Penn Foster College
Scottsdale, AZ
11.2025

Skills

  • Appointment Coordination
  • Confidentiality and Data Protection
  • Multi-Line Telephone Systems
  • Multitasking and Time Management
  • Status Updates
  • Administrative Management
  • Clerical Support

Timeline

Operations Administrative Lead

NYU Langone Laurelton Medical
03.2015 - Current

Front Desk Receptionist

Laurelton Medical Center
11.2013 - 03.2015

Assistant Manager

Charlotte Russe
11.2010 - 01.2014

Associate of Arts -

Penn Foster College

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Angela Howell