Summary
Overview
Work History
Skills
Timeline
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Angela Hsu

Tacoma,WA

Summary

Dynamic Grocery Relief Assistant Manager at Fred Meyer with a proven track record in customer service and problem solving. Skilled in time management and multitasking, I excel in enhancing operational efficiency and delivering exceptional service. Recognized for attention to detail effective communication, driving team success and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Grocery Relief Assistant Manager

Fred Meyer
12.2024 - Current
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Streamlined operational procedures to increase employee productivity and overall efficiency.
  • Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
  • Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Nutrition Manager

Fred Meyer
09.2016 - 12.2024
  • Established a supportive environment that encouraged open communication among team members, fostering collaboration in daily operations.
  • Championed a culture of customer-centricity, tailoring services to meet individual needs while consistently exceeding expectations in terms of quality and timeliness.
  • Enhanced team performance by implementing comprehensive training programs for nutrition staff members.
  • Increased client satisfaction through regular follow-ups and consistent communication regarding their nutritional needs.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Skills

    CUSTOMER SERVICE

    Extensive experience in delivering exceptional customer service, both in person and via telephone, ensuring customer satisfaction and building strong relationships

    TECHNICAL PROFICIENCY

    Proficient in utilizing various software snd systems for computing and processing billing,

    with a keen ability to interpret and apply technical procedures to resolve complex customer issues

    COMMUNICATION SKILLS

    Verbal and written communication skills, enabling clear and effective interactions with diverse customer demographics

    TEAM COLLABORATION

    Experience working collaboratively within a team environment, contributing to shared goals and fostering a positive workplace

Timeline

Grocery Relief Assistant Manager

Fred Meyer
12.2024 - Current

Nutrition Manager

Fred Meyer
09.2016 - 12.2024

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Angela Hsu