Summary
Overview
Work History
Education
Skills
Timeline
Manager

Angela Hu

Ridgewood,NY

Summary

Dynamic manager with a proven track record at Angela Nail Salon INC., excelling in customer service and team leadership. Enhanced client satisfaction through effective conflict resolution and innovative promotional strategies, resulting in increased revenue. Skilled in staff training and development, fostering a motivated team in a compliant and organized environment.

Overview

30
30
years of professional experience

Work History

Manager

Angela Nail Salon INC.
06.2012 - Current
  • Oversaw daily operations to maintain smooth salon workflows.
  • Oversaw staff scheduling and training, enhancing team performance and service delivery.
  • Implemented inventory management practices to maintain optimal stock levels and reduce waste.
  • Developed promotional strategies to increase client engagement and boost salon revenue.
  • Coordinated client appointments, improving scheduling efficiency and reducing wait times.
  • Monitored customer feedback to identify areas for service improvement and enhance client experience.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Ensured compliance with health regulations and safety standards within the salon environment.
  • Developed and maintained relationships with customers and suppliers through account development.

Assistant Manager

K & H Trading INC.
08.2003 - 02.2011
  • Led team in executing daily operational tasks, enhancing workflow efficiency.
  • Developed training programs for new staff, increasing onboarding effectiveness.
  • Streamlined communication processes across departments, improving project coordination.
  • Implemented performance tracking systems, facilitating data-driven decision-making.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Export Agent

Yusen Logistics
02.2000 - 05.2003
  • Coordinated export documentation, ensuring compliance with international trade regulations and customs requirements.
  • Managed logistics operations, optimizing shipping routes and minimizing transit times for timely deliveries.
  • Collaborated with freight forwarders to negotiate competitive shipping rates and streamline transportation processes.
  • Implemented process improvements that enhanced efficiency in export operations and reduced bottlenecks.
  • Oversaw the preparation of shipping documents, ensuring accuracy in invoices, packing lists, and certificates of origin.
  • Documented waybill data and dimensions and weights of cargo in computer database.
  • Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
  • Processed live animal and perishable shipments in compliance with regulatory guidelines.

Ground Staff Member

Lufthansa Airlines
05.1995 - 07.1998
  • Managed daily ground operations to ensure timely departures and arrivals.
  • Coordinated check-in procedures, enhancing passenger flow and reducing wait times.
  • Trained new staff on safety protocols and operational procedures to ensure compliance.
  • Monitored baggage handling processes, improving overall efficiency and reducing damage incidents.
  • Provided exceptional customer service during irregular operations such as flight cancellations or rebooking situations.
  • Maintained flight schedules by coordinating with pilots, cabin crew, and ground service providers.
  • Implemented new procedures to minimize flight delays due to weather disruptions or technical issues.
  • Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information.

Education

Associate - Business Administration And Management

Queens College
Flushing, NY
05.1997

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development

Timeline

Manager

Angela Nail Salon INC.
06.2012 - Current

Assistant Manager

K & H Trading INC.
08.2003 - 02.2011

Export Agent

Yusen Logistics
02.2000 - 05.2003

Ground Staff Member

Lufthansa Airlines
05.1995 - 07.1998

Associate - Business Administration And Management

Queens College

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Angela Hu