Angela Hubbard
Canton,OH
Summary
Experienced Community Manager skilled in policy administration, personnel oversight, and timely task completion. Known for fostering positive relationships with employees and residents to promote a harmonious community. Seeking new opportunities in public relations and marketing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Manager
Winn Residential
Kent, Ohio
08.2019 - Current
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries in a timely manner.
- Collaborated with other departments to ensure customer satisfaction.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Conducted surveys to gain insights into customer needs and preferences.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Updated resident accounts with latest personal information and recent payments.
- Improved NOI through rent growth and expense management.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Provided monthly reports on community metrics and progress towards goals.
- Monitored community conversations and provided timely responses to inquiries.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw daily operations, maintenance, and administration of various properties.
Education
Diploma - Medical Assisting
AEC Southern Ohio College
North Canton, OH07-2003
Skills
- Daily operations oversight
- Community marketing
- Amenities expertise
- Maintenance and repair coordination
- Property Tours
- Property tours and inspections
- Manage Section 8 Program Compliance
Certification
- COSA
- cyber security
Timeline
Community Manager
Winn Residential
08.2019 - Current
- COSA
- cyber security
Diploma - Medical Assisting
AEC Southern Ohio College
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