Angela Hueston
Milton,FLORIDA
Summary
With a proven track record at Emerald Coast Notary Service, LLC., I excel in mobile and remote online notarization and building strong customer relationships. Leveraging document preparation expertise and exceptional communication skills, I've significantly enhanced client satisfaction and compliance. My approach has consistently driven business growth and efficiency, making me a pivotal asset to any team. I am a versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Notary Signing Agent
Emerald Coast Notary Service, LLC.
Milton, FL
02.2021 - Current
- Conducted physical inspections of residential properties to determine compliance with applicable regulations.
- Reported findings in detailed reports, including photographs.
- Reviewed loan documents to ensure accuracy and completeness of information provided.
- Inspected properties for mortgage companies to verify occupancy and condition of the property.
- Contracted with various agencies to complete personal loan packages.
- Maintained confidentiality regarding sensitive information related to each transaction.
- Liaised between borrowers, loan officers and escrow officers to facilitate smooth and efficient loan closing process.
- Provided explanations of legal documentation to clients prior to notarization.
- Reviewed loan documents for completeness and compliance with state and federal regulations.
- Traveled to various locations throughout the state as needed for mobile signings.
- Performed notarizations for loan documents, affidavits, and other legal documents.
- Reviewed loan documents for completeness prior to signing.
- Contacted customers regarding missing or incomplete information on legal documents.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
- Delivered completed loan packages within specified deadlines set by employers or lenders.
- Prepared and checked loan packages to ensure accuracy of all required signatures.
- Scanned and emailed documents promptly after completion of signings.
- Documented transactions in notary journal to maintained permanent records.
Customer Relations Manager
Arise Virtual Solutions Inc.
Milton, FL
12.2019 - 07.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Designed and executed customer satisfaction surveys, analyzing results to identify improvement areas.
- Maintained comprehensive records of customer interactions and transactions.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Assisted customers with inquiries via telephone, email, or online chat.
- Delivered solution-based strategies to customers to solve pending issues on accounts.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed and implemented customer relations policies and procedures.
- Administered systems and programs to reduce loss and maintain inventory control.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
- Organized promotional events aimed at increasing brand awareness among target audiences.
- Maintained accurate records of customer interactions and transactions.
- Addressed customer questions and concerns regarding products and services.
- Upheld privacy and security requirements for customer information.
Senior Travel Consultant
GetAway4Less Travel
Anderson, IN
06.2016 - 11.2019
- Processed payments from customers using credit cards or other payment methods such as PayPal or bank transfer.
- Developed and maintained relationships with key travel suppliers to secure the best deals for clients.
- Answered queries via phone, email or face-to-face contact regarding visas, passports, currency exchange rates.
- Developed strategies to increase sales and profitability of the business.
- Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
- Collected payment for transportation and accommodations from customers.
- Corresponded with airline employees to verify accuracy of advertised rates and inquire as to availability of fares lower than publicly advertised.
- Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Advised clients on visa, passport and security requirements active in destination countries to assist in travel preparation and prevent complications to entry into foreign countries.
- Conversed with customers requesting service to identify and meet travel needs complementary to requested services.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
Escalations Manager
Nexusop
Anderson, IN
09.2016 - 09.2017
- Analyzed customer feedback and identified areas of improvement in the escalation process.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Maintained a database of all escalated cases, ensuring accuracy of data entry and reporting.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with company policies and processes related to escalations management.
- Assessed current operations and recommended changes for improved efficiency in resolving customer complaints.
- Communicated regularly with customers regarding their cases, keeping them updated on progress towards resolution.
- Developed and implemented strategies to improve customer experience.
- Developed and implemented escalations process to ensure customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Resource Coordinator
Working Solutions
Anderson, IN
06.2008 - 09.2016
- Provided comprehensive assistance to Senior customers seeking specialized support.
- Enhanced client satisfaction through effective relationship management.
- Facilitated seamless handling of customer interactions across multiple channels.
- Streamlined interactions to ensure clients received appropriate support from healthcare coordinators.
- Efficiently handled the use of several medical applications at once.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Property Manager
New Generation Management
Fort Wayne, IN
06.2006 - 06.2008
- Exercised direct supervision over property staff.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Processed evictions when necessary in accordance with state laws and procedures.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN01-2011
Associate of Science - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN01-2011
Skills
- Remote online notarization
- Mobile notary services
- Document preparation
- Notary law compliance
- Fraud prevention
- Effective communication
- Safety regulations compliance
- Conflict resolution techniques
- Deadline adherence
- Strong attention to detail
- Time management
- Networking strategies
- Relationship building
- Customer service
- Customer relationship management (CRM)
- Business development
- Marketing
Affiliations
- I enjoy traveling and experiencing different cultures.
- Reading is one of my favorite past time hobbies.
- Spending time with my family is very important to me.
Accomplishments
- I am an accomplished author of two children's books.
- Top rated Notary Public for Pensacola Florida 2023-2025.
- Five star rating on both Yelp and Google since 2022.
- Member of the National Notary Association
- Florida Notary Association Member
- United States Notary Association Member
Certification
- 100K E & O insurance, Expires 2026
- 50K Notary Bond License, Expires 2029
- Notary Certification, Issued through National Notary Association, Expires 2029
- Notary Signing Agent Certification, Issued through National Notary Association, 2029
- Remote Online Notary Certification, Issued through National Notary Association, 2029
- Mortgage Field Inspection Certification, Expires 2029
- Ordained Minister, Universal Life Church, Since 2016
Languages
English
Native/ Bilingual
Websites
References
References available upon request.
Timeline
Notary Signing Agent
Emerald Coast Notary Service, LLC.
02.2021 - Current
Customer Relations Manager
Arise Virtual Solutions Inc.
12.2019 - 07.2021
Escalations Manager
Nexusop
09.2016 - 09.2017
Senior Travel Consultant
GetAway4Less Travel
06.2016 - 11.2019
Senior Resource Coordinator
Working Solutions
06.2008 - 09.2016
Property Manager
New Generation Management
06.2006 - 06.2008
- 100K E & O insurance, Expires 2026
- 50K Notary Bond License, Expires 2029
- Notary Certification, Issued through National Notary Association, Expires 2029
- Notary Signing Agent Certification, Issued through National Notary Association, 2029
- Remote Online Notary Certification, Issued through National Notary Association, 2029
- Mortgage Field Inspection Certification, Expires 2029
- Ordained Minister, Universal Life Church, Since 2016
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Associate of Science - Business Administration And Management
Ivy Tech Community College of Indiana
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