- Supporting STEM education initiatives and mentorship programs
- Started learning and helping daughter to do lego coding
- DIY and Home Improvement love making my home bright and renewed I recently redid bathroom fixtures including ripping out and replacing the sink love to paint
- Avid Reader constantly reading books for both fun and knowledge
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Baking
- Horseback Riding
- Crafting and DIY Projects
- Music
- Documenting and sharing travel experiences
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Animal Care
- Growing herbs, vegetables, or fruits in home gardens
- Fashion and Style
- Wine Tasting
- Animal Welfare Advocacy
Angela Hulser
St Ann,Missouri
Summary
Results-driven professional with extensive experience in animal care and customer service. Known for strong problem-solving skills and attention to detail, consistently enhancing client satisfaction and animal well-being through effective communication and teamwork.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
31
31
years of professional experience
Work History
Animal Caretaker
Self-employeed
St Louis, MO
10.2010 - Current
- Provided daily care for diverse animal species, ensuring proper nutrition and habitat maintenance.
- Monitored animal health, identifying signs of illness or distress to facilitate timely veterinary intervention.
- Developed and implemented enrichment activities to promote physical and mental well-being of animals.
- Trained new clients on effective animal handling techniques and best care practices.
- Maintained detailed records of animal behavior, health observations, and care routines for reference.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Led community outreach initiatives to educate the public about responsible pet ownership and welfare standards.
- Established strong relationships with clients through effective communication and personalized service strategies.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Educated visitors about responsible pet ownership practices during guided tours of the facility or community outreach events.
- Maintained detailed records of animal care, treatments, and progress, contributing to effective health management.
- Fostered safe environment, closely monitoring animal behavior to prevent aggression and injuries.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Customer Service Representative
Interface Security
Earth City, MO
03.2013 - 10.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing service requests and managing customer accounts efficiently.
- Maintained accurate records of customer interactions and transactions for quality assurance.
- Streamlined workflows by identifying process inefficiencies and suggesting improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed customer accounts using CRM software to ensure accurate record-keeping and follow-up.
- Trained new interns on customer service protocols and company policies for improved performance.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Participated in ongoing training opportunities to stay current on industry standards and best practices for customer service excellence.
- Fostered a supportive learning environment among peers through open communication channels about challenging cases or new ideas.
- Implemented best practices for handling escalated issues, strengthening customer satisfaction initiatives.
- Engaged with customers via various channels, ensuring consistent support across platforms.
Certified Nursing Assistant
Home Health Agency
St Louis, MO
08.2000 - 10.2002
- Provided compassionate personal care to clients, enhancing quality of life through daily living assistance.
- Assisted with medication management, ensuring compliance and safety in client health routines.
- Monitored vital signs and reported changes to nursing staff, contributing to timely interventions.
- Educated clients and families on health maintenance practices, fostering independence and well-being.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Advocated for patient needs during interdisciplinary meetings, driving collaborative approaches to healthcare provision.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Certified Nurse's Assistant
Cedar Crest Nursing Home
Washington, MO
04.1995 - 07.2000
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Performed basic medical procedures under supervision, adhering to safety protocols.
- Maintained cleanliness of patient areas, contributing to a safe environment.
- Advocated for resident needs, fostering strong relationships between patients, families, and healthcare providers.
- Maintained detailed patient records to facilitate accurate documentation and timely communication among healthcare professionals.
- Improved patient satisfaction by providing compassionate and attentive care.
- Monitored vital signs regularly, promptly reporting any abnormalities or changes to nursing staff.
- Supported patients during rehabilitation exercises, promoting a faster recovery process.
- Proactively identified and addressed potential safety hazards in the patient care environment, reducing the risk of accidents or injuries.
- Streamlined patient transfers between units by coordinating efficiently with other CNAs, nurses, and healthcare providers.
- Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness standards.
- Collaborated with nursing staff on wound care management, facilitating rapid healing and minimizing discomfort for patients.
- Continuously updated knowledge of best practices in CNA procedures through ongoing education courses, ensuring exceptional levels of care.
- Developed strong rapport with patients and their families through empathetic listening and clear communication skills.
- Provided excellent patient care, which resulted in a decrease in hospital readmissions.
- Provided emotional support for patients experiencing difficult medical situations, enhancing their overall well-being during treatment periods.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
High School Diploma -
South County Tech
Sun Set Hills, MO.05-1990
Skills
- Pet handling
- Animal care
- Patience and tolerance
- Cleaning protocols
- Exercising and playing
- Animal enrichment
- Creativity and innovation
- Tick removal
- SOP compliance
- Animal handling
- Enclosure maintenance
- Attention to detail
- Honest and dependable
- Teamwork and collaboration
- Problem-solving
- Customer service
- Feeding and watering
- Critical thinking
- Decision-making
- Interpersonal communication
- Animal observations
- Customer communication
Accomplishments
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Achieved by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Customer Service Representative
Interface Security
03.2013 - 10.2016
Animal Caretaker
Self-employeed
10.2010 - Current
Certified Nursing Assistant
Home Health Agency
08.2000 - 10.2002
Certified Nurse's Assistant
Cedar Crest Nursing Home
04.1995 - 07.2000
High School Diploma -
South County Tech