Angela Hunt
Saint Charles,MI
Summary
At Women's OB/GYN, P.C., excelled as a Phone Operator/Appointment Scheduler, adeptly managing high call volumes with empathy and efficiency. Demonstrated exceptional telephone etiquette and multitasking abilities, significantly enhancing client satisfaction and team support. Skilled in data entry and clear communication, consistently ensured accurate and prompt scheduling, contributing to a streamlined office operation.
Overview
32
32
years of professional experience
Work History
Phone Operator/Appointment Scheduler
Women's OB/GYN, P.C
08.1998 - Current
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Payroll Clerk/Office Assistant
St. Francis Nursing Home
10.1992 - 02.1996
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained payroll information by calculating, collecting, and entering data.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
High School Diploma -
Saint Charles High School
Saint Charles, MI06.1993
Skills
- Data Entry
- Telephone Etiquette
- Empathy and patience
- Appointment Scheduling
- Excellent Phone Demeanor
- Clear Communication
- Clerical Support
- Attention to Detail
- Multitasking
- Teamwork and Collaboration
Timeline
Phone Operator/Appointment Scheduler
Women's OB/GYN, P.C
08.1998 - Current
Payroll Clerk/Office Assistant
St. Francis Nursing Home
10.1992 - 02.1996
High School Diploma -
Saint Charles High School