Angela Hutt
Community Relations Manager
Arroyo Grande,CA
Summary
Dynamic and results-driven professional who drives brand visibility and strengthens community ties through strategic development and outreach initiatives. Has demonstrated expertise in leveraging industry insights and marketing strategies which resulted in improved project outcomes and substantial organizational growth. Proficient in various software platforms, enhancing operational efficiency while fostering resident satisfaction and retention. Committed to advancing community engagement efforts and achieving long-term objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Relations Manager
The Villages Of San Luis Obispo
San Luis Obispo, CA
05.2024 - 12.2024
- Compiled monthly reports detailing progress towards organizational goals set for community relations efforts.
- Designed and edited promotional publications.
- Facilitated communication between internal teams and external partners via phone calls, emails, or face-to-face meetings.
- Built and maintained corporate image, brand and identity.
- Coordinated with other departments to ensure alignment of company objectives with the needs of the community.
- Advised senior management on ways to enhance existing policies impacting local residents.
- Responded promptly to inquiries from members of the public regarding services offered by the organization.
- Prepared presentations highlighting successes achieved through successful implementation of outreach initiatives.
- Facilitated consumer relations or relationships between managers and employees or different branch offices.
- Observed and reported on social, economic and political trends that affect employers.
- Created content for press releases, newsletters, and social media campaigns to increase public awareness of initiatives.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
- Collaborated with marketing staff on promotional campaigns aimed at increasing brand visibility within the community.
- Created and optimized promotional publications and related materials.
- Participated in relevant conferences or seminars related to community relations best practices.
- Identified client groups and audiences, determining best way to communicate publicity information.
- Managed team personnel, budget and schedule to handle demanding PR requirements.
- Organized community events such as fundraisers, festivals, and meetings to promote positive relationships with stakeholders.
- Established and maintained working relationships with clients, government officials and media representatives.
- Conferred with labor relations managers to develop internal communications to inform employees of company activities.
- Analyzed customer feedback data from surveys or focus groups to identify areas needing improvement in customer service.
- Assisted in developing strategies to build strong partnerships between the organization and local authorities, businesses, and non-profits.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Legal Secretary/Office Manager
Ronca & Associates
San Luis Obispo, California
07.2023 - 03.2024
- Welcomed clients to the office, understood their queries, and provided one point of contact for their needs.
- Managed client files, including client records and all related information, to provide a complete, easy-to-understand breakdown of their case and historical background.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ordered office supplies.
- Made appointments with clients.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Prepared court statements and forms, dictating lawyers’ audio files, and written notes.
- Managed records, projects, and calendars to make sure everything functions smoothly.
- Transcribed and proofread legal documents.
- Indexed and updated pleadings and discovery binders.
- Managed diaries and made travel arrangements for one or more lawyers, supported legal research, and communicated with vendors, experts, lawyers, opposing counsel, and other staff.
- Drove customer feedback to deliver information to management for corrective action.
- Answered questions from customers regarding products and services offered by the company.
Administrative Assistant/Social Media Consultant
Old Republic Title Company
San Luis Obispo, California
07.2022 - 03.2023
- Coordinated title and escrow processes.
- Regularly updated and maintained communication with clients, agents, lenders, and other such parties.
- Managed client files, processed escrow instruction packages, and prepared reports for clients as needed.
- Answered telephone calls via a multi-line telephone system
- Marketing Assistant.
- I was the social media ambassador for San Luis Obispo and Fresno counties. I was responsible for all social media content that was posted in these areas.
- Managed and executed social media strategy, coordinating posting, and engagement efforts.
- Proofread and finalized marketing communications and documentation prior to release.
Legal Secretary/Client Relations Coordinator
Simas & Associates, Ltd
San Luis Obispo, CA
12.2020 - 06.2022
- Responsible for all new client intake.
- Legal Secretary.
- Prepared court statements and forms, dictated lawyers' audio files, and written notes.
- Managed records, including medical records from clients, projects, and calendars, to make sure everything functioned smoothly.
- Transcribed and proofread legal documents.
- Indexed and updated pleadings and discovery binders.
- Collected and delivered documents.
- Managed diaries and made travel arrangements for one or more lawyers.
- Supported legal research and communicated with vendors, experts, lawyers, opposing counsel, and other staff.
- Responsible for assisting with marketing for the company, and occasional technical support for the office.
- Answered telephone calls via a multi-line telephone system.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Organized and prioritized caseloads for attorneys.
- Proofed documents and submitted to attorneys for review.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Photocopied all correspondence, documents and other printed materials.
- Processed electronic or physical court filings for attorney's practice.
- Compiled meeting agendas and supportive materials ahead of meetings.
Construction Draw Administrator
Land Gorilla LLC
San Luis Obispo, CA
06.2019 - 12.2019
- Worked directly to set up new loans and upload needed documentation.
- Communicated with title companies to receive title updates.
- I reviewed the inspection report and draw request package.
- Input draw request line items and change orders into the system for the construction administrator's final review and approval.
- I understood the construction budget and how it pertained to the construction project.
- Ensured strict confidentiality regarding all business and client matters/documents.
- Tracked construction project schedules and deadlines.
- Prepared and reviewed the required documents for signatures and accuracy.
- Constantly adapted to ever-changing lender guidelines and policies.
- Ensured that all paperwork was completed accurately before submission deadlines.
Account Manager
Morris and Garritano
San Luis Obispo, CA
09.2014 - 04.2016
- Managed a book of small commercial accounts, organized and coordinated office operations, and provided administrative support.
- Answered telephones, completed insurance proposals, and provided general customer support.
- Negotiated insurance sales and the renewal of insurance policies.
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction, and increase profits.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- De-escalated customer interactions by providing alternative solutions to issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategies to increase revenue from existing accounts.
- Produced sales documents, finalized deals and filed records.
- Partnered with technical staff and sales support team to identify appropriate solutions for complex issues and persuasively communicated technical features to customers.
- Communicated regularly with customers to build relationships and understand their needs.
Office Manager/Licensed Property and Casualty Insurance Agent
Laurel Fowler Insurance Broker, Inc
Arroyo Grande, CA
04.2005 - 08.2014
- Organized and coordinated office operations, and provided administrative support.
- Responsible for answering telephones, coordinating appointments, ordering all office supplies, and providing general customer support.
- Negotiated insurance sales and the renewal of insurance policies.
- Medical insurance verification and medical insurance policy setup.
- Recruited and trained new employees to meet job requirements.
- Used judgment and initiative in handling confidential matters and requests.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Interviewed prospective clients to obtain data about financial resources and needs.
Education
Certificate - Legal Secretary
Cal State Monterey Bay
Monterey, CA06.2022
Associate - Acting/Theater
American Academy of Dramatic Arts
US01.2001
High School Diploma - General Education
San Luis Obispo High School
US01.1998
Skills
- Yardi Software
- Software Coordination
- MPulse Software
- EPIC Software
- Salesforce Software
- Underwriting
- Accounts Receivable
- Engaging Audience Communication
- Accounts Payable
- Lead Generation Calls
- Fundraising
- Customer Relationship Management Software
- Strategic Development
- Search Engine Optimization Strategies
- Public Announcement
- Promotional Initiatives
- Social Media Engagement
- Promotional Email Strategies
- Effective Media Deal Negotiation
- Social Media Management
- Digital Writing
- Website Content Management
- Web-Based Promotional Campaigns
- Issue Resolution
- Email Campaign Management
- Social Media Strategy Awareness
- Engagement Techniques for Diverse Audiences
- Business Communications
- Customer Behavior Analysis
- Promotional Campaign Development
- Client Acquisition Strategies
- Social Media Management
- Social Media Monitoring
- Web-Based Content Development
- Outreach Initiatives
- Microsoft Office
- Content Engagement Monitoring
- Media Engagement Skills
- Professional Relationships
- Growth Strategies
- Resource Management
- Telemarketing Outreach
- Engaging Social Media Writing
- Networking for Business Growth
- Curated Content Development
- Creative Strategies
- Market Trend Analysis
- Web Content Oversight
- Progress Tracking
- Talent Development
- Administrative Support
- Office Operations
- Industry Insights
- Community Outreach
- Referral Network
- Identifying Business Opportunities
- Account Management
- Accounting
- Billing
- Customer Relations
- Detail-Oriented Data Management
- Documentation
- Event Planning
- Employee Relations
- Filing
- Fax
- Human Resources
- Hiring
- Inventory
- Management
- Marketing
- Negotiation
- Networking
- Office Management
- Engaging Presentation Skills
- Receptionist
- Sales
- Typing
- Teaching
- Word
- Windows
- Insurance Product Sales
- Legal Secretary
- Marketing communications
- Marketing strategies
- Advertising strategies
- Brand awareness
- Partnership development
- Crisis management
- Media relations
- Promotional materials
- Fundraising strategies
- Community outreach
- Special event planning
- Corporate brand identity
- Social media coordination
- Strategic planning
- Problem-solving aptitude
- Written communication
- Writing, editing, and proofreading
- Teamwork and collaboration
- Portfolio growth
- Team collaboration
- Goal setting
- Manage events
- Attention to detail
- Coordinate promotions
- Email marketing
- Continuous improvement
- Brand management
- Multitasking
- Effective communication
- Relationship building
- Speech writing
- Market research
- Active listening
- Blogger relations
- Adaptability
- Conflict resolution
- Teamwork
- Customer engagement
- Digital marketing
- Product launches
- Reliability
- Analytical skills
- Sponsorship management
- Press releases
- Interpersonal communication
- Budget management
- Problem-solving
- Communication strategy
- Creative thinking
- Communication planning
- Team building
- Employee communications
- Time management abilities
- Multitasking Abilities
- Professional demeanor
- Public speaking
- Reputation management
- Time management
Certification
- Certified Legal Secretary for the State of California
- California Property and Casualty Insurance Agent/Broker, 03/01/10 to 03/31/17, My current license is expired. License number: 0G50745. I can and will renew this license if the position deems fit.
Affiliations
- Active volunteer for the local homeless community, local animal rescue organizations, Special Events Coordinator for a film festival, and finally I volunteer with developmentally disabled children and adults.
- Volunteer my time to help local seniors get services that they need such as medicare/insurance assistance, food and nutrition assistance and transportation assistance.
- Professional Actress since the age of five. I have won several awards and prizes for my performances.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Community Relations Manager
The Villages Of San Luis Obispo
05.2024 - 12.2024
Legal Secretary/Office Manager
Ronca & Associates
07.2023 - 03.2024
Administrative Assistant/Social Media Consultant
Old Republic Title Company
07.2022 - 03.2023
Legal Secretary/Client Relations Coordinator
Simas & Associates, Ltd
12.2020 - 06.2022
Construction Draw Administrator
Land Gorilla LLC
06.2019 - 12.2019
Account Manager
Morris and Garritano
09.2014 - 04.2016
Office Manager/Licensed Property and Casualty Insurance Agent
Laurel Fowler Insurance Broker, Inc
04.2005 - 08.2014
Certificate - Legal Secretary
Cal State Monterey Bay
Associate - Acting/Theater
American Academy of Dramatic Arts
High School Diploma - General Education
San Luis Obispo High School