Angela Huwig
Louisville,OH
Summary
Professional Clerical Specialist with solid track record of delivering efficient administrative support and maintaining high standards. Known for strong organizational skills, attention to detail, and ability to streamline office operations. Highly effective in team collaboration and adaptable to changing needs, with focus on achieving results. Strong skills in document management, data entry, and customer service enhance overall productivity and ensure smooth workflow.
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Overview
11
11
years of professional experience
Work History
Clerical Specialist
Stark County Job & Family Services
05.2021 - Current
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
- Performed thorough quality checks on outgoing correspondence to ensure professional appearance and error-free content.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Facilitated the timely completion of projects by coordinating schedules, resources, and communication among team members.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.
- Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
Front Office Manager
Aimbridge Hospitality
04.2018 - 05.2021
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Created, prepared, and delivered reports to various departments.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Implemented staff training programs, improving employee performance and team cohesion.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
- Improved team morale and efficiency with regular training sessions and performance feedback.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
In Home Child Care
Self-employeed
08.2014 - 05.2018
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Worked with parents one-on-one to address individual needs of children in care.
- Prepared tasty, nutritious meals for children.
- Maintained safe environment by keeping watchful eye on children.
- Encouraged children to transition from diapers and assisted in development of good restroom habits.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Supported children''s academic success by assisting them with homework assignments when needed.
- Promoted healthy lifestyles through the preparation of nutritious meals and engaging in regular physical activities with children.
- Created safe, inviting in-home environment conducive to structured activity and unstructured play.
- Demonstrated strong problem-solving skills when addressing conflicts or disagreements among children, resulting in peaceful resolutions that maintain harmony within the home.
- Managed daily schedules for multiple children, ensuring timely completion of tasks such as homework, chores, and extracurricular activities.
- Established a safe and nurturing environment, effectively minimizing accidents and injuries during playtime.
- Played engaging, age-appropriate games to entertain and educate children.
- Implemented positive discipline techniques to guide children''s behavior, fostering a respectful atmosphere within the home.
- Provided transportation to and from school or appointments when necessary, maintaining punctuality and safety at all times.
- Played interactive games with toddlers and provided age-appropriate entertainment for older children.
- Supported young children through development of life skills such as taking turns, resolving conflict, and expressing emotions appropriately.
- Strengthened social skills development among younger siblings by organizing group activities that foster cooperation, teamwork, sharing abilities while also reducing conflicts.
- Read stories, sang songs and facilitated creative play.
- Encouraged children's emotional and social development.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Monitored children's activities to verify safety and wellbeing.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Assisted in potty training and toilet hygiene.
- Documented children's growth and development.
Education
No Degree - Managing Esthetician
National Beauty College
Canton, OHNo Degree - Medical Assistance
ETI Technical College
N. Canton, OhioHigh School Diploma -
St. Thomas Aquinas
Louisville, OH05-1996
Skills
- Scheduling appointments
- Filing systems
- Typing speed
- Document management
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Operations management
- Team management
- Administrative skills
- Issue handling
- Oral and writing communication
- Data entry
- Effective planning
- Administrative support
- Conflict management
- Complaint handling
- Listening skills
- Human resources
- Office correspondence
- Exceptional customer support
- Senior leadership support
- Teamwork and collaboration
Timeline
Clerical Specialist
Stark County Job & Family Services
05.2021 - Current
Front Office Manager
Aimbridge Hospitality
04.2018 - 05.2021
In Home Child Care
Self-employeed
08.2014 - 05.2018
No Degree - Managing Esthetician
National Beauty College
No Degree - Medical Assistance
ETI Technical College
High School Diploma -
St. Thomas Aquinas
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