Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Ilecki

Tonawanda

Summary

Experienced and highly organized professional with 10 years of success in managing daily office operations, streamlining administrative processes and supporting cross-functional teams. Exceptional interpersonal skills that contribute to team cohesion and operational excellence.

Overview

9
9
years of professional experience

Work History

Office Manager

The Summit Center
Getzville
09.2024 - Current
  • Provide supervision to direct reports.
  • Approve timsheets, approve/deny PTO requests.
  • Hold biweekly supervisions for direct reports.
  • Create and maintain monthly reception schedule.
  • Provide coverage in any area of need if a staff member is out sick or on PTO.
  • Create and implement new procedures within the administrative department as needed.
  • Train staff on new processes and procedures.
  • Complete intake assessments with families for new students.
  • Maintain a professional relationship with various school districts as the main point of contact.
  • Conduct interviews for potential new staff.
  • Create and deactivate accounts for staff.

Medical Operations Specialist

Horizon Health Network
Buffalo
05.2022 - 09.2024
  • Complete and submit prior authorizations to insurance companies for MAT medications and Mental Health medications.
  • Triage patient phone calls to the appropriate department.
  • Communicate with Pharmacies regarding medications.
  • Maintain a professional relationship with Doctors, Nurses and Nurse Practitioners.
  • Complete referrals for outside agencies.
  • Manage Provider caseloads.
  • Provide bi-weekly peer mentoring support for new employees.
  • Schedule follow up appoints and new patient appointments.

Sales Support Representative

Ingram Micro
Williamsville
02.2022 - 05.2022
  • Track shipments and provide ETA's to customers.
  • Manage inventory in several different warehouse locations.
  • Provide customers with quotes on potential products they want to purchase.
  • Answering customer questions regarding purchases.

Front Office Coordinator

Comfort Windows
Tonawanda
04.2021 - 01.2022
  • Manage the schedule of the production manager and 6 crew members.
  • Obtain permits for upcoming production.
  • Obtain HOA approval for upcoming production.
  • Collect customer payments.
  • Coordinate with outside vendors such as plumbers and electricians.
  • Check in products that arrived to the warehouse.
  • Reconciliation of credit cards and creating weekly reports for management.

Clinical Care Specialist

Horizon Health Services
Niagara Falls
10.2016 - 03.2021
  • Respond to walk-in patients who presented in crisis.
  • Conduct toxicology on patients.
  • Complete weekly reports for Court and CPS.
  • Comply with HIPAA, OMH and OASAS.
  • Complete referrals for patients going into inpatient.
  • Schedule Medicaid cab rides and uber rides for patients.
  • Request medical records and complete medical records requests.

Education

Associate of Science - Criminal Justice

SUNY Niagara
Sanborn
01-2011

Skills

  • Staff supervision
  • Calendar management
  • File and records management
  • Active listening
  • Conflict resolution
  • Team collaboration
  • Relationship building with vendors and staff
  • Training and onboarding new employees
  • Performance evaluation
  • Policy implementation
  • Time management
  • Decision making under pressure
  • Adapting to changing demands
  • Process improvement
  • Health and safety compliance

Timeline

Office Manager

The Summit Center
09.2024 - Current

Medical Operations Specialist

Horizon Health Network
05.2022 - 09.2024

Sales Support Representative

Ingram Micro
02.2022 - 05.2022

Front Office Coordinator

Comfort Windows
04.2021 - 01.2022

Clinical Care Specialist

Horizon Health Services
10.2016 - 03.2021

Associate of Science - Criminal Justice

SUNY Niagara

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