Angela Inzana
Annapolis,Maryland
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Instacart Shopper
Instacart
01.2019 - Current
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
Office Manager
Magic Business Group
05.2021 - 01.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Office Administrative Assistant
Magic Benz Service
10.2015 - 12.2018
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
Store Manager
Dominos Pizza
06.2008 - 12.2015
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
No Degree - General Studies
Prince George's Community College
Upper Marlboro, MDHigh School Diploma -
Bowie High School
Bowie, MD06.2006
Skills
- Delivery Management
- Route Planning
- Product Picking
- Familiarity with store layout
- Attention to detail
- Product knowledge
- Organizational skills
- Stress management
- Efficient shopping
Timeline
Office Manager
Magic Business Group
05.2021 - 01.2024
Instacart Shopper
Instacart
01.2019 - Current
Office Administrative Assistant
Magic Benz Service
10.2015 - 12.2018
Store Manager
Dominos Pizza
06.2008 - 12.2015
No Degree - General Studies
Prince George's Community College
High School Diploma -
Bowie High School