Angela Irizarry
Queens,NY
Summary
Driven professional with a proven track record in office administration and team leadership. Excelled in customer engagement and administrative support, enhancing operational efficiency and customer satisfaction. Skilled in database entry and inventory management, demonstrating a keen ability to multitask and foster positive relationships.
Overview
5
5
years of professional experience
Work History
Office Administrator
All About Glass & Windows
02.2024 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Data Entry
- Typed documents , drafts , proposals , maintained and process invoices , deposits.
Delivery Driver
Uber Eats
05.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Store Manager
Rent A Center Warehouse & Retail Store
02.2019 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Flushing High School
Flushing , Queens 06.1998
Skills
Time Management
Office Administration
Administrative Support
Database entry
Customer Engagement
Inventory Management
Computer Skills
Customer Service
Team Leadership
Timeline
Office Administrator
All About Glass & Windows
02.2024 - Current
Delivery Driver
Uber Eats
05.2022 - Current
Store Manager
Rent A Center Warehouse & Retail Store
02.2019 - 01.2024
High School Diploma -
Flushing High School