Angela Irwin
Concord,NC
Summary
Professional and knowledgeable receptionist versed in administrative support and customer service. Offering over 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist Administrator
Cecil R. Jenkins, Jr. Attorney At Law
Concord, NC
10.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled all appointments, appearances and briefings.
- Created, indexed, and maintained client binders.
- Screened telephone calls and forwarded to appropriate departments.
- Developed and maintained filing and retrieval systems.
- Answered and directed calls using multi-line switchboard.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Developed and maintained positive relationships with clients and colleagues.
ExtraOrdinary Events
Sonia Jenkins
Concord, NC
11.2021 - Current
- Supported events execution and venue set up and tear down.
- Supported planning, communications and scheduling of wedding, parties and corporate events.
- Assisted in content development for events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Custom Picture Framer
HOBBY LOBBY Retail Stores
Kannapolis, NC
06.2014 - 08.2018
- Shaped or cut materials to specified measurements using hand tools, computerized mat cutting machine.
- Planned and executed work with proper tools and materials to maximize efficiency.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Cut and installed glass.
- Assisted customer with there framing selections
- Assist customers when there were issues with the final product to their satisfaction.
Customer Service Cashier
Food Lion Grocery
Mt Pleasant, NC
05.2008 - 12.2014
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
Education
Associate of Applied Science - Business Administration
Rowan-Cabarrus Community College
Concord, NC 08.2006 - 06.2008
Skills
- Visitor Access Management
- Reception Management
- Administrative Updates
- Material Preparation
- Payment Collection
- Appointment Setting
- Visitor Directions
- Handling Complaints
- Customer Care
- Business Correspondence
- Clerical Support
- Special Events Organization
- Preparing for Events
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Receptionist Administrator
Cecil R. Jenkins, Jr. Attorney At Law
10.2022 - Current
ExtraOrdinary Events
Sonia Jenkins
11.2021 - Current
Custom Picture Framer
HOBBY LOBBY Retail Stores
06.2014 - 08.2018
Customer Service Cashier
Food Lion Grocery
05.2008 - 12.2014
Associate of Applied Science - Business Administration
Rowan-Cabarrus Community College
08.2006 - 06.2008
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