Angela Iverson
Slayton ,MN
Summary
Responsible and friendly individual with a keen understanding of local ordinances and municipal rules and regulations. Strong bookkeeping, public administration and accounting talents. Gifted at maintaining records, budgeting, report preparation and validating official records. Superb computer, interpersonal and verbal and written communication skills.
Overview
19
19
years of professional experience
Work History
Program Technician
Murray County FSA Office
Slayton, MN
09.2014 - Current
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
Teller
First National Bank
Slayton , MN
07.2011 - 09.2014
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Floral Manager
Douty Floral
Pipestone, MN
01.2009 - 07.2011
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Trained and supervised 4 employees on Dove bookkeeping system and basic floral arrangement.
- Inventoried plants and flower care supplies and ordered more.
Teller/Bookkeeping Clerk
United Prairie Bank
Slayton, MN
11.2007 - 01.2009
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Used accounting software to prepare weekly and monthly financial reports.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Customer Service/Collections Analyst
US Bank
Marshall, MN
06.2005 - 11.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Collected and processed late payments on delinquent accounts.
Floral Manager
Flower Lane
Worthington , MN
01.2003 - 12.2004
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Inventoried plants and flower care supplies and ordered more.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Associate of Applied Science - Turf Management
Southeast Technical Institute
Sioux Falls, SD05.2000
Associate of Applied Science - Horticulture/Floriculture
Southeast Technical Institute
Sioux Falls, SD05.1999
High School Diploma -
Pipestone Senior High School
Pipestone, MN06.1996
Skills
- Application Verification
- Customer Satisfaction
- Program Requirements
- Clerical Support
- Public Interaction
- Office Operations
- Correspondence Distribution
- Payment Collection
- Office Support
- Billing Codes
- Payment Reconciliation
- Word Processing
Timeline
Program Technician
Murray County FSA Office
09.2014 - Current
Teller
First National Bank
07.2011 - 09.2014
Floral Manager
Douty Floral
01.2009 - 07.2011
Teller/Bookkeeping Clerk
United Prairie Bank
11.2007 - 01.2009
Customer Service/Collections Analyst
US Bank
06.2005 - 11.2007
Floral Manager
Flower Lane
01.2003 - 12.2004
Associate of Applied Science - Turf Management
Southeast Technical Institute
Associate of Applied Science - Horticulture/Floriculture
Southeast Technical Institute
High School Diploma -
Pipestone Senior High School
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