Angela Ivey

• Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
• Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
• Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
• Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

• Ensured compliance with regulatory requirements in all aspects of replenishment management, minimizing risks and penalties.
• Reduced out-of-stock situations by conducting regular audits and addressing discrepancies promptly.
• Coordinated with sales and marketing teams to support promotional activities through effective inventory planning.
• Maintained sufficient inventory levels to meet customer demands at all times.
• Participated in regular cycle counts to confirm accuracy of inventory records.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.

Store Manager
Buy Buy Baby
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Charlotte, NC April 2009 to July 2019

• Coordinate weekly/monthly conferences with store associates to communicate sales andcustomer service goals.
• IManage all aspects of store operations, including organization, maintenance and purchasing functions.
• Oversee employee performance, correct problems and increase efficiency to maintain productivity targets.
• Build a talented and valuable team of departmental employees through outstanding mentor, coaching and teaching skills.
• Resolve customer service issues promptly
• Generated repeat business by developing and maintaining strong team of 45 employees devoted to customer service.

• I started as a part time cashier in 2009 and worked my way up from there to Customer Service Trainer the Opperations Manger to Assistant Store manager then in 2012 I became the Store Manager.

• Merchandise team traveled assisting in opening new locations along the east Coast